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Show Notes
This episode breaks down how AI is being used inside real physical therapy clinics—not as hype, but as a tool to improve operations.
The biggest mistake clinics make is treating AI like a feature instead of building it into workflows. When
Sal Aprea from Flagler Health shows you that done right, AI helps reduce no-shows, improves patient engagement, and creates new revenue opportunities without adding staff.
Key Insights:
- AI fails when it feels like “extra work”
- Clinics must focus on workflow, not tools
- Trust drives adoption: staff → patients → operations
- RTM is underused because no one owns it operationally
- Done right, AI improves the patient journey between visits
Guest shares how clinics can:
- Increase patient follow-through
- Improve operational efficiency
- Add revenue streams through RTM
- Build trust with both staff and patients