4.9 Stars ≠ Good Care: The Problem with Healthcare Metrics (with Larry Benz)
PT Pintcast - Physical Therapy
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Show Notes
What if the problem in healthcare isn’t a lack of data… but the wrong data?
In this episode, Larry Benz joins the show to unpack a quiet shift that’s happening across healthcare:
We’ve started confusing what’s easy to measure with what actually matters.
Star ratings, patient satisfaction scores, and online reviews have become the scoreboard—but they were never designed to measure true clinical excellence.
So what happens when the proxy becomes the point?
???? What You’ll Learn:
- Why high ratings don’t always mean high-quality care
- How healthcare drifted toward convenience metrics
- The unintended consequences of optimizing for satisfaction
- What better measurement could look like
- How clinic owners and clinicians should think differently
????️ Guest:
Larry Benz is a physical therapist and founder of Confluent Health and Evidence In Motion. He’s spent his career building and scaling healthcare organizations—and challenging the assumptions behind how success is measured.
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