DGS 3: Buildium's 2015 State of Property Management Report - Part 2
Property Management Growth with DoorGrow · Jason Hull
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Show Notes
The second half of the interview with Michael Monteiro of Buildium. Hear some great book recommendations, discussion about customer service, hiring, and more.
Show Notes:- Accuracy & Availability in Property Management 01:22
- Partnership & Advice in Property Management 04:00
- The Top Lead Sources for Property Managers 05:51
- Word of Mouth & Referrals are not enough - Diversify to Grow 06:45
- The Blindspot of Selling Property Management 08:24
- The Importance of Having Multiple Channels to Hit Growth Goals 09:18
- Get Clear on What The Owners Want 11:25
- To be Competitive - Leverage the Right Technology 11:46
- The Biggest Property Management Challenges 12:16
- GreatSchools - per Capita income as a Tool to Select Areas to Manage 12:56
- Technology is Critical to Success 15:19
- Hiring Is a Common Barrier to Growth & Helps You Focus on the Business 15:40
- The Painful Transition from Solopreneur to Having a Team 16:54
- Whenever you fail to inspire, you always control. 17:46
- Organizational Health: Cohesion, Clarity, Over Communicate, Continue to Over Communicate it 18:46
- The Importance of Having Clarity of Vision or a "Why" 20:32
- Incentivizing Good Behavior or Performance With Money vs. Inspiration 21:24
- When you share your purpose & values clients won't worry about the specifics once they trust you. 22:53
- Even if some marketing channels aren't performing as well they have different audiences 26:16
"If you're perfectly available and perfectly accurate, you're just NOT screwing up. That's expected and demanded."
"It's not enough to rely on just word of mouth & referrals. Property managers are having to diversify."
"Whenever you fail to inspire your team, you always waste energy trying to control them."
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Book: First Break All the Rules