Yelp Therapy
When the Yelp platform does little to help facilitate resolution, is the only hope of reconciliation to take their dialog “offline”?
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Show Notes
Bryce has put his blood, sweat, and tears into building his business, a Williamsburg restaurant called Black Flamingo. This plant-based Latin-inspired restaurant is home to a basement disco, and widely celebrated tacos and cocktails. So when Tanya leaves a scathing Yelp review about her bad experience at the restaurant, Bryce is discouraged. A Yelp rating is proven to affect restaurant profit, which can make even one bad review devastating to a business owner like Bryce. When the Yelp platform does little to help facilitate resolution, is Bryce and Tanya’s only hope of reconciliation to take their dialog “offline” and come face to face?
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