#184: Two Phrases To Help You Set Clear Customer Boundaries on Your Farm
Profitable Mindset · Charlotte Smith
September 21, 202318m 50s
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Show Notes
Click HERE for 4 Simple Steps to Create More Time and Profit On Your Farm Free Training in October "We just can't keep living this way…" My client had her farm's "open" hours clearly posted, yet people were dropping in outside of farm store hours, hoping to look around and buy something. My client was exhausted, frustrated, and falling really behind on her farm. Click the Link Above for the powerful and simple solution in today's Profitable Mindset Podcast Episode She wanted to give excellent customer service, and felt she couldn't give up the opportunity to make money! So she dropped everything and showed them around. But she realized her days were becoming longer and longer, and she was far less efficient. She also couldn't risk offending them - what if they didn't come back or told others about the poor service? This is a common complaint among farmers - once they start a farm, the public tends to think they can just stop in and get shown around. Or worse, wander around on their own. It sounds like a gracious gesture - to have an "open door" policy. I love the idea. But for this farmer, she was now working seven long days every week due to the constant interruptions happening during the week. She was frustrated, but also guilty and felt obligated to serve people. It's totally unsustainable - you won't be able to keep this up long-term. Today I teach you the difference between accommodating customers, giving really good customer service, and having boundaries. In today's episode you'll learn:
- What are boundaries (they're not what you think)
- How to serve customers without letting them control our time
- Two magic phrases that make people immediately respect you and your time