ProductLed Podcast

This is the second episode in our PLG Founder Story series. Making the shift from a sales-focused business to a product-led company can be challenging, but the results make the journey worth it. In this week’s episode, Clate Mask is here to share how Keap succeeded in making the jump to PLG. As the co-founder and CEO of Keap, Clate is dedicated to helping millions of small businesses automate their processes and focus on exponential growth. With more than 20 years of experience, Clate is excited to share his experiences and expertise in pivoting Keap into a product-led company. Tune in for this week’s episode as we talk about managing the ups and downs of a transition to being product-led, working through internal tensions, and identifying organizational strategies to align with PLG. Show Notes [1:00] The Origin Story of A $100 Million Business [3:40] Pivoting To A PLG Company [11:13] Setting Expectations Across the Board [12:43] Steps for Planning a Shift to PLG [15:18] Making Your Product Free Vs. Free Trial [23:50] How Keap Overcame Roadbumps In The Rollout Phase [29:00] Integrating The Role Of Sales In PLG [35:22] Organizational Strategies to Achieve PLG Values [38:10] Cultural Changes to Expect [40:50] Celebrating Wins Over At Keap About Clate Mask Clate Mask is the co-founder and CEO of Keap, the leading all-in-one sales and marketing software built for small businesses. Clate has also authored a New York Times best-selling book, Conquer The Chaos: How to Grow a Successful Small Business Without Going Crazy. Profile Clate on Twitter Clate on LinkedIn

We record our remote interviews with Riverside. Try it out here and use code PRODUCTLED for 15% off! -- Every startup struggles with growth somehow, but it doesn’t always have to be so difficult. In this week’s episode, we talk to Anuj Adhiya, an esteemed growth advisor for more than 100 startups. His previous roles in Sophya, The Predictive Index, and Growth Hackers means he has extensive experience in perfecting the approaches to growing a successful company. Tune in as we dive into the importance of identifying assumptions and setting goals – the right way. By taking a look at the current landscape of product-led growth and analyzing the DNA of successful startups, Anuj shares his invaluable expertise on how you can reimagine growth for your company. Show Notes [1:05] Anuj’s Passion For Growth [5:00] How To Give Users a Wow Moment [8:20] Delivering on Your Promises [12:30] What Startups Need to Focus On [15:30] How You Could Be Setting Goals Wrong [19:35] PLG Approaches for New Startups [21:20] The Importance of Identifying Assumptions [22:57] A Must-Try Exercise for All Stage Companies [25:35] What Can We Learn From Successful Growth Stories [27:32] Where Marketing Teams Can Learn From [31:10] Making Data-Driven Decisions as an Organization [33:39] How the Product-Led World Is Changing About Anuj Adhiya Anuj Adhiya is the author of 'Growth Hacking for Dummies' (Wiley & Sons, April ’20). As a renowned startup mentor, educator, and growth advisor, Anuj is committed to helping companies. As a Growth Mentor at Seedstars and Marketing Specialist at Harvard Innovation Labs, he helps startups uncover their best growth opportunities and solve early growth challenges. Before this he was the Category Growth Lead at The Predictive Index where he owned the site that successfully launched the talent optimization category. He was also the Director of Engagement and Analytics at GrowthHackers where he grew the world's largest growth community working directly with Sean Ellis, the godfather of growth hacking. Profile Anuj on Twitter Anuj on LinkedIn Growth Hacking for Dummies

We record our remote interviews with Riverside. Try it out here and use code PRODUCTLED for 15% off! -- Join us as we kick off a series of interviews with the founders of successful product-led companies at different stages of their growth. In this week’s episode, Tim Geisenheimer shares an insider look at how his team at Correlated designed a tool that allows you to leverage your customer data to find customers who are most likely to buy your product. Tune in as we talk about Correlated’s journey from its product ideation, market research, and team expansions. Learn more about how the founding team approached validating their problem and eventually raising $8 million dollars in their seed funding stage. ShowNotes [1:40] Tim’s Aha! Moment [4:40] How Correlated Can Identify Which Users Are Most Likely To Convert [5:55] A Behind The Scenes Look at Correlated [8:50] Breaking Down Team Structures Of An Early Stage Startup [13:25] The Power of Market Research [18:10] On Correlated’s 2nd Year [20:10] When’s the Best Time to Invest in Go-To-Market Methods? [23:46] Correlated’s Strategies To Win [26:57] Predicting The Future Landscape of PLG [30:10] How To Create A Focused Workplace Culture [39:05] Words of Wisdom From Tim About Tim Geisenheimer Tim Geisenheimer is the current CEO and Co-Founder at Correlated. Correlated is committed to delivering crucial insights from your customer data in order to connect your sales teams to the right buyers. Profile Tim on Twitter Tim on LinkedIn Correlated Website Sponsor Resources Website: https://riverside.fm/ Promocode: productled

Working in product management can be overwhelming, but with the right tools and mindset you can truly stand out and make a difference in the product space. In this episode, we’re joined by the current Head of Product at Vowel, Anna Marie Clifton. As a product veteran from Asana, Coinbase, and Yammer, Anna Marie shares with us her wealth of knowledge about product management and debunks common misconceptions about the job. Join us as she dives into the nitty-gritty of succeeding in product management, such as knowing how to build trust within teams and effectively manage the different needs of every department. If you'd like to try out Vowel, Anna and her team are offering ProductLed listeners three months of the Business Tier for free. Just enter the code PRODUCTLED at checkout. Show Notes [1:45] What Being a Product Manager Is Really Like [3:33] The Crucial Role of Product Among Departments [6:20] Handling Friction Like A Boss [10:05] How to Build Trust With Design Teams [11:50] Shifting Perspectives on Scope Cuts [14:55] Mindset Shifts to Excel in Product [17:33] The Secret to Succeeding as a PM [22:35] Building Soft and Hard Skills in Product [27:00] Anna Marie’s Secret Key to Collaboration [32:45] A Hack to Communicating Effectively Within Teams [35:20] Taking Clues From Body Cues [38:35] The Most Exciting Thing About Product Management [41:15] Learn More About Anna Marie and Vowel! About Anna Marie Clifton Anna Marie is the current Head of Product at Vowel, a groundbreaking tech company committed to making remote meetings 10x more productive. She regularly appears in product-related podcasts and publishes think pieces on the future of tech and product. Profile Anna on Twitter Anna on Medium Anna on LinkedIn Vowel Website

In today’s social media-driven world, it’s harder than ever to hold a client’s attention long enough for conversion. With endless distractions and competition to look out for, how can product-led companies optimize their time-to-value (TTV) metric Tune in for this week’s episode as the CEO of UserGuiding Osman Koc shares his practical advice for designing an onboarding experience that communicates your laser-focused unique selling point in just a matter of seconds. If your company is looking to convert more interested clients, then this episode is jampacked with must-try methods, experiments, and design tips to convince clients to take key actions as quickly as possible Show Notes [2:15] Learning More About UserGuiding [3:10] The Secret to an Outstanding Onboarding Experience [6:40] Now or Never: On the Most Important Three Minutes [10:28] Which Companies Have Successfully Done It? [11:43] Is Segmentation Necessary? [14:08] Key Metrics Every ProductLed Company Should Monitor [17:35] Osman’s Must-Try Strategies [21:03] Words of Advice From The CEO of UserGuiding About Osman Koc Osman is the Co-Founder and CEO of UserGuiding, an innovative, no-code software that allows teams to scale up user onboarding and product walkthroughs. Learn more about his company and his work below: Profile UserGuiding Website Osman Koc on Twitter Osman Koc on LinkedIn

Landing pages are the most crucial yet underrated part of any website. As a SaaS business, your potential clients are making split decisions to sign up or back out the moment they see your landing page. Join us for this week’s episode with Pedro Cortes, who is also known as the “SaaS Landing Page Guy.” As a positioning consultant on SaaS conversions, Pedro has helped over 120 B2B SaaS clients achieve higher sign-ups, uplifts, and revenue. He shares his expertise in communicating your value proposition and understanding the core principles of conversion writing. Show Notes [1:07] How Pedro Got His Start [3:10] Why Most SAAS Businesses Struggle With Conversions [6:00] On Crafting the Perfect Landing Page [13:28] Who Needs to Learn About Product-Led Acquisition Techniques? [15:30] How Pedro’s Client Raked In A 40% Increase in Revenue [22:01] On Communicating Effective USPs [22:27] Why Learning Copywriting Can Set Up Businesses for Success About Pedro Cortés Pedro is a leading expert on how SaaS companies can better communicate their value proposition through best practices in copywriting and website design. Learn more about his work and his free educational materials below: Profile Pedro Cortés Website Pedro Cortés on Twitter Pedro Cortés on LinkedIn

With the ever-changing landscape of product-led growth, managing large teams and staying on top of everything can seem overwhelming. But luckily, industry experts such as Tatiana Morozova from ClickUp have stayed on track. As ClickUp’s Head of Growth and Strategy, Tatiana shares their tried-and-tested strategies for leading large teams and streamlining communication across the board. Join us as she gives us a glimpse into the unique team structures and consumer-centered metrics behind ClickUp’s booming success as a PLG company. If improving your team’s internal processes is something you’re curious about, then we have got you covered in this week’s episode with ProductLed’s Director of Content Laura Kluz and Tatiana. Show Notes [2:47] Understanding Customer Onboarding Within ClickUp [4:23] The Key to Streamlining Communication in Large Teams [5:40] ClickUp’s Secret to Driving Goals Forward [6:56] What Gets Measured Gets Managed: The Importance of Updating Metrics [10:38] How Often Should Teams Re-Evaluate Their Metrics? [12:53] Achieving Optimal Efficiency Within Your Teams [15:31] Pivoting Into a Product-Led Growth Company [16:51] Diving Into the Dynamics of Onboarding and Sales Teams About Tatiana Morozova With years of experience in the tech space, Tatiana has become an accomplished industry expert in the fields of Product-Led Growth and Growth Marketing. Profile Tatiana Morozova on LinkedIn

Growing your audience can be tricky, especially if you're just getting started, so having insights and better knowledge in the field of Product-Led Growth can be a massive help to achieve success. This episode is different from our usual ProductLed Podcast discussions. Maja Voje welcomes Leah Tharin! She's here to help us dig deeper into our understanding of Product-Led Growth and to share how she achieved success in the PLG field. If you want to learn more about the marketing principles that drove her to where she is today, listen to this episode. Show Notes [04:54] You must learn the theoretical foundations specific to what you know and don't. [06:41] Leah emphasizes the importance of understanding product-led growth, particularly in B2B business. [10:06] If you're customer-centric, you will realize that people prefer to see your product rather than hear about it. [11:00] Looking at data needs to be improved. Track your steps! [18:47] Discover how Leah got to where she is now. [22:57] Don't overcomplicate things! [31:40] "Ask questions!" is one actionable thing that Leah wants you to do. [35:04] "Your learning journey can be used to build an entire personal brand." Learn more by delving deeper into how she inspires people on their learning journey. [36:21] What does Leah do when her website posts do not receive enough engagement? [38:59] Pay close attention as Leah discusses her business journey and the strategies that worked for her so that you can learn something useful for your startup. [43:39] Check out Leah Tharin's social media accounts! About Leah Tharin She is a successful go-to expert who offers valuable guidance on product-led growth/sales, organizational scaling, and growth. You can check on her by visiting her website below. Profile Leah Tharin on LinkedIn Leah Tharin on Twitter Leah Tharin on Youtube Leah Tharin’s Blog

To understand usability and boost user engagement, one key concept you need to master is friction logs. In this episode, we cover ideas and recommendations for using them to unlock product-led growth with the help of Pulkit Agrawal, the co-founder of Chameleon. Pulkit shares his knowledge about what a friction log is, how to make them valuable and the careful considerations you need to consider when making decisions about both good and bad friction. Show Notes [01:47] Friction log is a stream of consciousness on a piece of paper. [04:07] User testing or a friction log. What's the distinction? [07:32] You don't need to explain every step, and not every step is equal! [08:18] What does Pulkit want everyone to consider when it comes to friction logs? [13:46] What better options do you have to consider when making decisions in both good and bad friction? [17:10] New patterns develop, and people's expectations change along with the market. [21:02] How can we improve the onboarding experience? [24:34] It is unnecessary to perfect the journey or the friction log. [26:58] Improve product experiences by combining qualitative and quantitative data! [32:39] Never deploy anything that might lead a customer or end user to see something they are not requesting or expecting. [37:17] Risk comes from not knowing what you're doing, so learn these factors Pulit is talking about. About Pulkit Agrawal Previously, Pulkit helped unemployed youth launch businesses in rural India, studied engineering at the University of Cambridge, and worked in data modeling and analysis in London. About Chameleon The most well-known product adoption platform, Chameleon, was created to let modern software companies rebrand and alter their user experiences. Teams can easily create, deploy, test, and iterate on in-product experiences, such as banners, tooltips, modals, walkthroughs, checklists, and more, using its no-code Builder. Profile Pulkit Agrawal on LinkedIn Chameleon Blog

A better understanding of product-led sales will help you succeed and grow as a successful product-led business. In today’s podcast, Wes Bush welcomes Thomas Schiavone, co-founder, and CEO of Calixa to share his insights on how to turn signups into revenue. Learn about the different tests to implement, how to prioritize your projects, and the crucial questions you need to ask yourself to monetize your product-led funnel. Show Notes: [02:12] These are the three questions you need to consider. [04:25] What should you think about your sign-ups? [07:08] Why you need to test your PLG motion. [09:48] It’s important to prioritize users, but what’s next? [17:29] These are what you should consider to start an effective revenue machine. [21:29] What else can you to for testing and generating revenue? [30:17] The two crucial elements you need to watch out for. [32:02] Yes – company size matters, too About Thomas Schiavone He is a co-founder and CEO of Calixa, a platform for product-led sales. Thomas Schiavone has also worked as a Product Team at Twilio in the past. About Calixa Calixa offers sales teams the insights they need to prioritize, close, and develop clients in a sea of self-service signups. Profile Thomas Schiavone on LinkedIn Calixa Website

Wes Bush usually features interviews with various guests on product-led podcasts, but today is a special Christmas episode. Are you wondering how he started? As we all know, Wes Bush founded the ProductLed Podcast, where we learn how to create a product that sells itself and get insights and wisdom from the interviews he does. Thanks to our beloved host, Maja Voje, we will hear Wes Bush himself on today's podcast! Are you excited to hear about this special episode? Then, what are you waiting for? Take a seat and relax while listening to this podcast right now! Show Notes [01:16] Wes Bush shares how he started the ProductLed Podcast. [06:12] Is your growth strategy a tsunami-proof? Check out these three main trends Wes is talking about. [14:10] Wes shares how PLG helps businesses to grow as a business. [17:27] Find out from Wes how many big businesses are switching to PLG and what solutions exist to the problems they encounter. [22:59] Can Wes Bush help these big businesses transition to PLG? Check out these five questions you need to know about. [26:45] There are big mistakes Wes is guilty of, so consider these four things he's going to share for you to avoid making the same mistakes in the PLG sector. [30:14] How do we operate PLG? [33:42] What exactly are these problems we should be aware of when switching to PLG? [36:48] What trends should we be aware of? Keep an eye out for Wes's tips for developing in the PLG industry. [43:32] Wes is now writing a book, which might be even more beneficial for our growth and PLG tactics. About Wes Bush He is the CEO and founder of the ProductLed Podcast, as well as a well-known product expert and best-selling author of Product-Led Growth: How to Build a Product That Sells Itself. After working for some of the fastest-growing companies in his industry, he is now qualified to teach teams of people from all over the world how to turn their product into a powerful growth engine. Profile Wes Bush on LinkedIn Wes Bush on Twitter Wes Bush on Facebook Product-Led Podcast Website

Do you want to know if Product Led Growth is right for your company? Are you not sure if this is the best option for your company? How will we find out? In today's podcast, Wes Bush welcomes Kieran Flanagan, SVP of Marketing at HubSpot, to share his insights and knowledge that you can use to determine whether Product-led Growth is right for your business. If you're starting to wonder whether Product Led Growth is right for your company or if you're not sure if this is the best option for your company, take a seat, relax, and listen to this podcast right now! Show Notes [01:50] Kieran begins to provide insight into whether PLG is a good fit for your company. [03:19] What goals should you be acquiring in terms of PLG? [6:52] Consider whether you have all of the components required to run a successful PLG business. [15:16] How do you know if PLG is right for your company if you're in the early stages and don't yet have product-market fit? [20:58] Consider your target audiences and users when determining whether PLG is right for your company. [21:57] Keep an eye out for these two major factors that can have an impact on your PLG business. [25:03] Making features available for free to a smaller market can result in a higher level of market fit. [28:05] This important advice can help you strive and win as a business in the field of product led growth. [30:51] What are some great offensive plays that businesses can make to emerge stronger from the recession? [35:16] Consider this final piece of advice when deciding whether PLG is right for your company. [36:00] Always care about winning, that's why we're here! About Kieran Flanagan Kieran works with SaaS companies to increase traffic, users, and revenue by millions of dollars. He also writes one post per month about topics for people who want to build scalable marketing and growth playbooks, as well as discuss, and speak with experts about scale-ups—that stage when companies have moved past the start-up stage and are entering the growth stage. Profile Kieran Flanagan on Twitter Kieran Flanagan's website

Are you a B2B, a small, or a large business interested in learning how to create a team focused on product-led growth? The Product-Led Podcast welcomes Mario Araujo, Director of Product Growth at OutSystem. He's here to share some advice and knowledge you might need on how to build a product-led growth team! If you want to build your own product-led growth team successfully, then take a seat, relax, and listen to this podcast, right now! Show Notes [04:44] What is this goal you must achieve, according to Mario? [06:51] Find out what time frame, timeline, and expectations Mario refers to. [08:22] Set up an experimentation team on board! [9:20] Come up with an initiative that will help with the learning of the team. [10:10] Regardless of other factors, optimize your product's time to value! [14:05] Watch out for the common business misconceptions about product-led growth! [16:24] If there is no product-market fit, there's nothing to grow! [17:24] The product team should be well-formed. Check out these three people your team should have based on Mario's recommendations. [20:03] Where does the marketing team or project management fit best? [22:11] Listen to Mario's recommendations for companies just starting to build their product-led growth team! About Mario Araujo Before joining OutSystems, software engineer Mario Araujo worked for several prestigious companies, including Siemens. He began working for the company in 2005 as a professional services consultant, and in 2019 he was given a chance to become the director of product growth. Mario has also lectured on software development methodologies at a few Portuguese universities. His interests include growth, product strategy, product marketing, and software. Profile Mario Araujo on LinkedIn

What qualities do you believe a successful product evangelist should possess? Do you want to know how John Cutler became a successful product evangelist? Gaining a deeper understanding of PLG can be a key factor in your success and aid in your development as a successful product evangelist. In this episode, Product Led Podcast is pleased to welcome John Cutler, a Product Evangelist and Coach at Amplitude, to discuss his knowledge of Product-Led Growth, concepts and insights as a product evangelist that many successful Product teams have already adopted. If you want to learn more about this conversation and gain the insights you'll need to expand your knowledge about the PLG growth, listen to this podcast right now! Show Notes [04:29] Success isn't always linear! [08:00] It doesn't matter what part of your career you're at, you have to disrupt yourself often! [10:15] Tactics change overtime! [11:18] A successful Product evangelist needs to be curious, wants to try a lot of different tactics and ideas and is mission-driven! [11:57] The tactic may change, but the mission should stay the same! [15:22] Listen to one of John Cutler's key insights on how to be efficient with employee-generated content. [16:35] Keep an eye out for your value system; not everyone shares your values. [32:05] People want real-world content, and the PLG industry should not overlook this! [35:17] Develop a toolkit of model and business strategies, such as experimentation, psychology, and monetization. [41:02] Pay close attention as John explains the three foundational things that can assist you in reaching that business milestone. About John Cutler He is intensely interested in user experience and product development that is informed by evidence. He combines and contrasts different methodologies to assist teams in providing customers with long-lasting results. About Amplitude A digital analytics platform called Amplitude provides self-service visibility into the whole customer journey. Profile John Cutler on LinkedIn John Cutler on Twitter John’s email list Graphic gallery Amplitude Amplitude experts to follow on LinkedIn: Justin Bauer, Chief Product Officer, https://www.linkedin.com/in/jjbauer/ Spenser Skates, CEO, https://www.linkedin.com/in/spenserskates/ Shadi Rostami, SVP of Engineering, https://www.linkedin.com/in/shadi-rostami-b6a636/ Tifenn Dano Kwan, CMO, https://www.linkedin.com/in/tifenndano/

Do you think you have the necessary experience to develop in scales? Are you interested in learning more about onboarding? If so, this podcast can assist you in creating a personalized onboarding engine for sale. In today's podcast, Wes Bush welcomes Vicky Kharlamova, Growth at Miro, to share some insights and experiments that helped her successfully build a personalized onboarding engine for sales. Take a seat, unwind, and listen to this podcast if you're interested in successfully building a personalized onboarding engine at your company! Show Notes [01:53] Vicky explains how a great onboarding process begins and ends. [02:54] Learn the four things that are causing other companies to struggle with operationalizing onboarding. [05:09] Personalized onboarding is a key in assisting you to achieve success in your company. [09:48] Using templates can help you solve your particular problem! [12:42] Vicky shared the big principles and suggestions for successfully creating personalized onboarding. [15:40] Two kinds of approaches that will work the best for your users. [21:24] Keep an eye out for the tools, features, and templates you'll need to provide your users! [22:55] Customer onboarding also works better in terms of building your onboarding experience. [27:42] Take note of Vicky's mistakes to avoid that could help your company consider creating a powerful onboarding experience. About Vicky Kharlamova She aspires to help the world's most popular online whiteboarding platform for team collaboration grow by running experiments and developing innovative solutions. She enjoys her work because she is curious, creative, and brave enough to take responsibility and learn by running many experiments, gaining business results, and solving complex user problems all at the same time. Profile: Vicky Kharlamova on Twitter Vicky Kharlamova on LinkedIn

“How can I grow as a developer?” “Are there any methods for becoming a successful developer?” If you've been thinking about becoming a developer and have similar questions, this episode is for you! In today's podcast, Wes Bush welcomes Jeena James, a member of the WebPageTest by Catchpoint team, to discuss strategies and tactics for creating a successful product-led strategy for developers. Are you ready to learn how to build these strategies? Then sit back, relax, and start listening to this podcast right now! Shownotes [06:55] Build out value experiences! [09:21] Ensuring that your platform is accessible to all users and continues to develop efficient features will attract acquisitions! [09:53] What should your first revenue-generating goal be? [13:15] Discover who your end users are and how they actually impact your platform! [16:29] A simple experiment with your platform without modifying any coding can have an impact on the user's experience with your product. [18:03] Why should your platform have a light version? [20:28] Keep an eye out for your target market1 [22:43] A smart way to determine whether your platform is effective is to let users use it. [26:45] Pay attention to the three Cs and how they can influence your platform. [33:00] When your user speaks and shares about your platform, you'll know you have a community. [34:34] Watch and observe how people are engaging with your platform! [33:00] Learn more about Jeena Jeans' business Mission and Vision, which can help you in developing a successful Product-Led Strategy! About Jeena James At Catchpoint, Jeena oversees the WebPageTest business unit and coordinates the activities geared toward developers in the areas of product, engineering, marketing, partnerships, and operations. She has more than 15 years of experience working for Google and a SaaS startup, where she advanced the growth of a global business by creating partnerships and product-led solutions that improved developer experiences. Profile Jeena Jeans on LinkedIn WebPageTest by Catchpoint

In the business world, product-user fit is frequently overlooked. Do you think your company is a Product-User Fit firm? In today's podcast, Wes Bush welcomes Jordan Woods, founder of GoodGrowthCo, to share insights and recommendations on achieving a Product-User Fit company that you can use to grow your business when it comes to product-led growth. If you're interested in digging into how to achieve Product-User Fit, then sit back, relax, and start listening to this podcast! Show Notes [05:36] Product-User Fit requires you to actually find a problem that resonates with the person at a specific organization. [06:12] Learn the two things you should know before establishing your growth engine. [08:07] What is the main distinction between Product-Market Fit and Product-User Fit? [11:23] Do you think your business is a Product-User Fit company? [27:11] In developing a Channel Strategy, make sure to interact with your users so that they can use your product and find value in it! [30:08] Be aware of the two types of users you have as they will have an impact on your product. [31:58] Learn the steps that can help you start achieving your Product-User Fit! [34:32] Dig deeper into your product's problems and push a solution about it. [37:31] Listen to Jordan's advice for business owners to get clarity on their problem and achieve Product-User Fit in their company. [41:14] Pay close attention as Jordan Wood shares his top tip for a company considering "How do I achieve product-user Fit?" About Jordan Woods He works with technology companies of all sizes to create a long-term growth engine for their products, with a focus on B2B and prosumer (B2C2B) products. He previously led growth teams at FullStory, Cypress.io, and interviewing.io, where he was responsible for acquisition, activation, and revenue growth. Profile Jordan Woods on LinkedIn GoodGrowthCo

Is it necessary to measure the impact and success of a PLG strategy? If so, what are some of the top key metrics to concentrate on for your Product-Led motion? Wes welcomes Claudiu Murariu, CEO and founder of InnerTrends, in today’s episode. He's here to provide insights and assist you in gaining new knowledge about the top product-led metrics you should track in your PLG business. If you're curious about what will happen next on this topic, sit back, relax, and listen to this podcast right now! Shownotes [05:16] Claudiu Murariu shares the company's common mistakes regarding what should be tracked! [06:02] Claudiu advises that you should know the number of qualified visitors coming to your website. [08:08] Making an efficient sign-up intent is one of the acquisition metrics rules, as it piques the interest of qualified visitors in your product. [08:50] That ‘Promise’ is a hack that will significantly impact your company's metrics; stay tuned to know why! [11:27] Listen carefully as Claudiu Murariu explains how to track qualified visitors. [13:00] Watch out for the company's common mistakes in activation and onboarding. [13:39] Onboarding refers to people who sign up for the first time, but according to Claudiu, it is a critical part of your marketing strategy. But why?! [15:27] The first thing to look for in tracking that onboarding motion is your visitor’s intention. [21:04] That North Star metric is what we need to hit, but we never target sign-ups to get there! [23:54] Watch out for the company's common mistakes regarding product engagement retention. [28:19] What are some of the most common revenue mistakes and metrics that should be tracked? [31:20] Take note, as Claudiu Murariu provides some specific benchmarks to consider to grow your business. About Claudiu Murariu Claudiu Murariu is the CEO and Founder of Innertrends. He presents at conferences and events for products worldwide and has already had the privilege of doing so in Beijing, Hong Kong, Russia, Hungary, and Romania. He aims to keep setting higher standards for gaining data insights and promoting business growth. Profile Claudiu Murariu on LinkedIn InnerTrends on LinkedIn

There are numerous ways to grow your business as a startup, some of which you may be unaware of. Do you know that a Product market fit is one of the most critical components of success? In this episode, we are pleased to have Sean Ellis, the author of Hacking Growth. He's here to impart strategies and information we can apply to our businesses as he begins to share insights into how he expanded Andela in his capacity as Interim VP of Growth. If you're interested about what will happen next on this topic, sit back, unwind, and enjoy this podcast right now! Shownotes [03:15] Plans should be made at an entire company level! [13:00] When it comes to growth, marketing is all about what you do. [13:48] Product market fit is probably the most critical component in success! [17:19] Sean Ellis says he is motivated to succeed by asking himself why the business is not expanding, what is not working, and how he would address those issues. [18:38] Sean Ellis says that it is essential to be very assertive while as a startup, but why? [22:21] Instead of being impatient at work, choose to use a patient approach to drive the critical changes! [23:35] What are these significant categories that Sean Ellis is referring to? Follow along to find out! [33:54] You can't be great at everything, so choose where you want to excel. [37:23] Pay close attention as Sean Ellis elaborates on a mechanism that you must create to make changes in your business. [41:00] Everything must be focused on the opportunity's cost-effectiveness! [43:28] You need to budget time, resources and try new things for your business. [45:55] Transparency within a company is essential! About Sean Ellis He focuses on his area of expertise, helping companies develop their early growth cycle. With each business he works with, Sean embeds full-time with the founding team to build a growth flywheel based on a deep understanding of the company's unique product/market fit. Resources: If your company has recently attained product/market fit and you'd like to discuss working together to develop your initial growth cycle, you may contact Sean at the links below! Sean Ellis on LinkedIn Sean Ellis on Instagram Sean Ellis website Hacking Growth Andela

Even though PLG is widely known in the SaaS industry, only 25% of businesses use it. The question is, why are so few firms in the SaaS industry utilizing PLG? A better support experience can be a crucial driver of success for PLG-focused businesses. In today's podcast, Wes Bush welcomes Joe Andrews, Chief Marketing Officer of SupportLogic, to share knowledge about the most critical component in PLG that you are missing. You can sit along and listen to this podcast to dig deeper into the role of support experience in PLG with Joe Andrews. Shownotes [02:31] PLG depends on offering a proactive service experience. [05:47] Investing in that support experience is one key lever to make that transition grow faster! [07:03] Learn step one that most companies are not doing today on how to deliver proactive support from their customers. [08:08] Are you a business considering moving to a PLG model? [13:00] Engage before you monetize! [18:22] Why is Joe Andrews saying that AI is an effective technology tool for quickly improving customer service throughout the customer journey? [22:08] Does it differ if we only use traditional overreactive support for customer input? [29:28] Noncustomers are an essential constituent for gaining experiences, so treat them as if they are customers! [30:15] In the PLG model, you must give full support to maximize customer retention and growth. [32:08] How can we unlock the insights from the customer support experience via customer signals? About Joe Andrews Joe is a marketing executive with many abilities and practical experience at significant organizations and high-growth new firms. He focuses on B2B with a wide range of buyer roles and industry segment coverage. Joe Andrews also has expertise in team development, market research, messaging and positioning, pricing and packaging, PR and analyst relations, sales enablement, and customer marketing. About SupportLogic SupportLogic integrates with your existing systems by releasing customer insights locked away in your CRM and offering practical suggestions that can be implemented throughout your entire company (support, product, engineering, sales, and customer success) to enhance the customer experience. Profile: Joe Andrews on LinkedIn SupportLogic

Do you know that a marketing tactic based on the community's influence is increasingly serving as the driving force behind business and product success? Wes warmly welcomes Guillaume Moubeche, founder and CEO of lempire. His firm creates the finest products in the world and supports business owners all over the world in building profitable and successful enterprises. In today's episode, we'll dig into what benefits can community-led development give to your product-led business. Head to this podcast right now! Shownotes [01:06] Why is Guillaume Moubeche passionate about the connection between the led-growth and product-led growth? [06:25] Make a product sample for the community. [06:56] Putting the results on display gives customers a clear, practical way to interact with your product. [07:51] Bring the spotlight to your community! [09:36] Who are these brand-new users, the lurkers and the power users, Guillaume Moubeche is talking about? [14:55] Did Guillaume Moubeche expand his business due to the product or the number of people he was garnering? [17:16] What methods did Guillaume Moubeche use to garner people for his community? [23:09] Which key determinants of productled growth influence community-led growth? [27:23] Try to put less weight on what you are trying to accomplish with your product. [30:11] Guillaume Moubeche shows how he manages the lack of product knowledge or underdeveloped skill sets in his working force. [37:45] Put effort into your community, invest in it, be consistent, and reward people for using your product. [41:50] Pay attention to Guillaume Moubeche's big reasons why his community platform is essential. About Guillaume Moubeche In the previous four years, he co-founded two businesses: one that he built up to $600,000 in recurring revenue before selling, and the other, which he is now working on and has a $10M+ ARR, is now worth more than $150M. Guillaume started in 2018 with no real networks and little to no knowledge of technology or digital goods. He studied and experimented for years since entrepreneurship just appealed to him. He decided to share their firm's strategies to attain such significant success after experiencing many failures and achievements to aid more individuals in doing the same. Profile Guillaume Moubeche on LinkedIn Guillaume Moubeche on Twitter lempire lemlist Family

We frequently hear expertise and insights about growing your product-led businesses in the global market. But what about tackling a different view of the discussion that will blow your mind? In today's podcast, Wes Bush is here to discuss a different approach of ideas and insights about how to be successful in building an unsuccessful launch of a product-led growth motion! You read that right! Are you beginning to wonder what will happen next in this conversation? Then take a seat, unwind, and start listening to this podcast immediately! Shownotes [01:11] Do it alone! [01:50] Make a free trial of your unfinished product and launch it with high sales goals on day one. [02:23] Don't create a team to work on your product-led growth plan. [02:40] Never train your staff on any subject involving your product. [03:16] Assume you know it all. [03:33] Keep your business's reasons for making this shift a secret. [03:53] Don't prioritize early initiatives well. [04:32] Avoid following any framework or anyone so that you can spend more time simply making mistakes for people. [04:46] Don't create the strategy as a leadership group. [05:27] Focus on large-scale revolutions! [05:38] Do not perform good optimizations because most product models were perfect at launch. [05:56] Make sure you don't measure the user's success. [06:17] Concentrate on various user and ideal consumer kinds. Profile ProductLed Podcast Wes Bush on LinkedIn Wes Bush on Twitter ProductLed Community

Business-to-business transactions occur between businesses instead of between a company and a single client. In this episode, we will learn about B2B marketing, covering concepts, ideas, and suggestions in the area, as well as how Dave got successful in the marketing field. Maja welcomes Dave Gerhardt, founder of B2B marketing media company Exit Five, a former brand officer at Drift, and chief marketing officer at Privy. Dave is here to share knowledge that will help us build a successful company as he did. Are you interested in learning more about the strategies that can help you develop as a startup in the marketing field? Take a moment to listen to this Podcast now! Shownotes [03:56] How did David Gerhardt's experience in working with businesses help him gain a depth of knowledge about marketing? [04:34] Dave recommends launching your marketing-related blog or Podcast to gain additional knowledge and a deeper grasp of the industry. [13:28] If you have the budget to do it, it's an excellent investment if you know how to use it correctly. [15:12] Does producing merch have an impact on your company? [17:39] David Gerhardt shares what excites him most about marketing and brand-building. [18:46] What impact does the audience have on a company's growth? [19:18] Find out what David Gerhardt recommends for audience building for your business. [22:33] Stay tuned and learn for yourself as David Gerhardt presents two demand generation tactics. [25:14] How possible can make companies transition? [28:48] What would happen if you didn't invest money to expand your audience on someone else's platform? [34:56] David Gerhardt covers product-led growth's underrated but effective strategy. [44:31] Learn from David Gerhardt's advice to give you the courage, stamina, and guts to succeed in the product-led business industry! About David Gerhardt He is a former Drift Chief Brand Officer and Privy Chief Marketing Officer who now focuses on consulting and the development of exitfive.com, a network for B2B marketing experts. He also conducts 1:1 counseling with a limited number of high-growth B2B firms; his book Founder Brand was launched in 2022 and quickly became the #1 best-selling Amazon in marketing. About Exit Five Thousands of B2B marketers sign up for the Exit Five Community every day to exchange practical advice, get feedback, and talk about the most successful marketing strategies right now. By listening to the Exit Five podcast, you could enhance your B2B marketing. The host for the event is Dave Gerhardt. Visit exitfive.com to engage with thousands of B2B marketing professionals by joining the community. Profile David Gerhardt on LinkedIn David Gerhardt on Spotify David Gerhardt on Twitter David Gerhardt Amazon Exit Five

A SaaS provider manages the databases, servers, and software that enable the program to access the internet, most commonly using web browsers. In this episode, we'll learn how Andrew Davies used his firm to make a $200 million product-led acquisition and how to effectively leverage his insights to steer your business journey. Wes welcomes Andrew Davies, Paddle's Chief Marketing Officer, to share with us the ins and outs of the business to how Paddle made a $200 million product-led acquisition. Andrew is here to help us uncover insights that will help us establish a successful product-led business that you can utilize! Want to learn more about the most effective approaches to increase product-led acquisition? Listen to this podcast right now. Shownotes [02:06] Andrew Davies gives an overview of Paddle. [03:34] Why did Paddle decide to make a $200 product-led acquisition? [08:23] Andrew Davis shows his enthusiasm for a combined organization in the SaaS sector that serves as an efficient method for their firm to grow. [09:10] Giving the product for free makes it stand out and offers customers a range of experiences. [09:38] Marketers must have first provided their customers with something of value! [15:06] Are there any significant changes in moving to a product-led business? [16:18] What are the things that starters should know about besides customer engagements? [21:30] Andrew Davies reveals the enormous advantages of making their acquisition. [23:54] Reaching the stage of learning about the combined companies! [25:30] What are Andrew's ways to increase the product's popularity among customers? [28:52] Andrew Davies shares how to acquire a product-led business in today's generation. [31:42] Knowing the difference between sales-led and product-led. [35:00] Learn how to make chaos in business shorter! About Andrew Davies Andrew is the chief marketing officer of Paddle, a SaaS platform that enables over 3000 product-driven companies to sell products worldwide. Before this, he co-founded and developed a B2B personalization SaaS acquired by Optimizely, where he headed corporate marketing as the company expanded by acquiring and integrating four other companies. Profile Andrew Davies on LinkedIn Andrew Davies on Twitter Paddle

Focusing on delivering genuine value through your product is what it means to be product-led. We'll learn more about product-led business in this episode and apply tips for maximizing its potential that can effectively guide you on your journey in the industry. Nathan Barry, the founder and CEO of ConvertKit, is here to share his insights on how he was able to create a 30 million+ product-led business. Eager to know more about the best method for growth strategies? Nathan Barry is here to assist us in learning the keys to enable us to build a successful Product-Led Business that you can use! Shownotes [01:06] What is a successful product-led company? [03:06] Getting close to your customers will drive them to use your product and boost their interest. [6:00] Is it possible to employ non-creators in your business? [09:05] Does it profit your business to allow customers to utilize the product as a side hustle? [10:52] Be as close to the product as possible! [13:07] Find inspiration from another industry by finding what works and doesn't for them. [13:34] How does receiving positive outcomes transform your business? [24:19] Avoid creating unnecessary friction in your organization. [27:17] What is the authentic competitive advantage that a product-led company needs to gain? [42:07] To attract customers who may be an excellent trigger for future purchases, give out a high-quality product for free! [47:12] Make your product accessible during inevitable inflation and competitive marketplaces. [48:26] What is the biggest challenge a product-led company may face in the process? [50:24] To win your customers, invest in creating a simple, convenient, and viral product! [52:42] Nathan Barry discusses this generation's most immense opportunities for a product-led company. About Nathan Barry Nathan is a creative individual, product designer, author, speaker, and the founder of ConvertKit. He is passionate about creating the best products, iPhone applications, and such that transformed his journey in the drive. Nathan is an inspiration to starters with whom he freely shares his strategy to convert ideas into a successful business drive. Profile Nathan Barry's website ConvertKit

In this episode, Wes will dive into discovering the key to and the right practice in business growth. Get ready to step out of our usual perspective. Instead, shift your mind to think the exact opposite to create a unique product-led approach. Show Notes [0:48] What is inverse thinking? [3:05] Set a terrible first impression! [4:00] Provide a Facebook sign-up experience. [6:38] How can you nail your product-led business model? [8:25] Make the product's adoption experience more difficult. [11:58] Let people experience the product in a harder way. [12:50] Use technical jargon and build endless features. [13:57] The product's price should be hidden and confusing. [15:40] Looking for support? Do not provide any way for people to reach out. [17:00] Entering a new product-led transition, but not making a significant change. [18:56] Do not make the cancellation experience easy; make it tricky. About Wes Bush Wes is a multi-talented individual who helps business teams get their best product-led results. He is passionate about working with diverse people around the globe to empower teams to turn their product into powerful growth. Links Product Led Podcast Wes Bush on LinkedIn Wes Bush on Twitter Product Led Community

Chris Walker is the founder and CEO of Refine Labs, a forward-thinking demand creation company that questions the conventional quo in B2B marketing. Chris specializes in wide areas including marketing strategy, commerce, engineering technology, and content strategies. In this podcast, he shares insights on data-driven strategies for Sales and Marketing from his time at Refine Labs. Come on in, you don’t want to miss it. Show Notes [0:09] What led you from Engineering to Sales and Marketing? [1:13] Diminishing returns in advertising and the importance of content creation. [3:13] What is Refine Labs and what makes it different? [4:50] How his company executes on marketing and created a sales team. [6:52] The authentic framework and concept of the company. [15:50] The importance of time management and consistency. [19:55] Adapting to a change in the business. [22:12] Relative demands between Refine Labs and other companies. [24;30] How marketing solves both demand and sales problems. [27:06] The growth of the product-led movement. About Chris Walker Chris is a seasoned businessperson who is constantly looking for methods to improve on already successful products or services or to develop novel ways to promote oversaturated goods. By marketing execution, he is able to create demand strategy and research for clients. Profile Refine Labs Chris Walker’s Linkedin Chris Walker’s Twitter Chris Walker’s Instagram

Ben Williams is the VP of Product (Developer Journeys, PLG) at Snyk. He joined Snyk over a year ago and spearheads the product management for Product-Led Growth and helps the company propel towards its growth trajectory. He’s on the show today to give us an idea of how they strategize their growth, identify growth loops, and maintain well-balanced communication at Snyk that made a big impact on their success. Show Notes [0:39] What got him into the world of PLG? [2:01] Talks about Snyk’s first premium model [4:35] Why is it that their first iteration wasn’t that successful? [6:31] Initial problems that they’ve had to address that contributed to their success [10:33] How do they try to centralize everything and tackle specific problems within their team? [18:08] Focusing on a user’s path to value rather than their path to revenue [19:13] How did they utilize their product to acquire more users? [26:47] It is critical to develop a high-level PLG strategy. [33:1] On team-based accountability for achieving outcomes [38:43] How aligned leadership is important About Ben Williams Ben is a highly motivated, enthusiastic and energetic product and growth executive with years of expertise across a wide range of industries. He specializes in product leadership and management. and is always passionate about excellence and doing better. Link Snyk Profile Ben’s LinkedIn Profile

We’re launching something new and we’re excited to share it with you! Introducing the Product Led Scorecard, a free tool that helps you understand what those levers in your business that you really need to be focusing on are. Tune in because we have a little treat to offer to our loyal podcast listeners by the end of this episode. Show notes: [0:42] The four main levers of growth for product-led businesses [1:35] Make sure that you’re making progress in your Product Led journey [2:05] The benefits of Product-Led Scorecards for your company [3:16] You’ll get a chance to have a personalized video and go through your results Link: Product Led Scorecard

Francis Brero is the co-founder and CPO of MadKudu. A data scientist obsessed with leveraging science to improve efficiency and effectiveness, Francis converted to sales along the way. He shares how he helps B2B SaaS companies get the most out of their inbound pipelines by automating the high-cost, low-leverage work of researching, qualifying, and engaging leads. Show Notes [00:43] Rollout a PLG or enterprise motion [03:27] Misconceptions around enterprise sales and PLG [11:18] The difference in the level of understanding of the value proposition [17:36] User-centric versus holistic view in an enterprise potential deal [22:30] Compensation for high-touch and low-touch [24:40] Recommendations for implementing enterprise sales in a product-led business About Francis Brero Francis Brero is obsessed with leveraging science to improve efficiency and effectiveness. He is a data scientist converted to sales along the way. Currently, he helps B2B SaaS companies get the most out of their inbound pipelines by automating the high-cost, low-leverage work of researching, qualifying, and engaging leads. Links MadKudu Top 10 Learnings About Free Trials From Open-Source to Enterprise Personalize Your Buyer Journeys Profile Francis’ Linkedin

Brian Crofts, Chief Product Officer at Pendo shares the five main parts of the Innovation System Pendo uses to help their Product Teams become more outcome orientated. In this talk, you will learn the core principles of the Innovation System that can be applied to any team. And when applied correctly these principles don't just empower your team but also create trust and produce consistent results. Learn how empowered teams become trusted teams when given the right set of tools. Key Takeaways - How to create trust - How innovation systems can help you maintain outcomes consistently - What sort of environments foster a high-performing team - Design system in context with your team's innovation system Additional Resources How to Be a Great SaaS Product Manager→ https://productled.com/saas-product-manager/?utm_source=video&utm_medium=Webinar+Highlights&utm_campaign=Brain+Croft Data-Driven Storytelling: A Guide for SaaS Product Managers→ https://productled.com/blog/data-driven-storytelling-saas-product-managers/?utm_source=video&utm_medium=Webinar+Highlights&utm_campaign=Brain+Croft Trend Forecasting for Product Managers→ https://productled.com/blog/trend-forecasting-for-product-managers/?utm_source=video&utm_medium=Webinar+Highlights&utm_campaign=Brain+Croft Learn more about PLG by reading the bestselling book: Product-Led Growth: How to Build a Product That Sells Itself → https://productled.com/book?utm_source=video&utm_medium=Webinar+Highlights&utm_campaign=Brain+Croft Stay Connected Don't forget to subscribe to our channel and follow us on LinkedIn and Twitter for many more product-led growth tips! LinkedIn: https://www.linkedin.com/company/productledinc/ Twitter: https://twitter.com/productled SUBSCRIBE to become great at Product-Led Growth! https://www.youtube.com/c/productled

Gina Allman is ProductLed’s content specialist. Her diverse background goes from finance to marketing. Despite the disparity, Gina can still draw the line from those various disciplines and apply it to marketing and product-led growth. She shares how she creates original content for the blog even when there is not much to find out there. Show Notes [00:58] Researching for content is not an easy task [03:58] The 50 best PLG examples and what stood out the most [08:37] A major principle of PLG is a great user experience [10:08] What made other companies stand out [14:28] Two key takeaways for freshly transitioning businesses About Gina Allman Gina Allman is a content specialist at ProductLed. She has held positions in a variety of disciplines, including finance, marketing, and content writing. Link ProductLed Profile Gina’s LinkedIn

Hila Qu is the director of growth at GitLab, a developer platform. GitLab offers a powerful platform that enables developers, engineers, and teams to build, release, and deploy very efficiently. The company started as an open-source product, but it became a PLG business as it has the criteria to be one. Due to its large free user base, GitLab was able to launch a PLG motion. Data on how users utilize the platform also allowed them to understand which features they use and what behaviors indicate that they are likely to convert to potential PQ. Hila provides details on how she created all these from scratch to grow GitLab and gives the six steps to launch a PLG motion. Show Notes [00:47] What GitLab is and how they started the PLG motion [08:44] How existing sales motion works before getting into the PLG side of things [17:18] Aligning on the customer journey and funnel design [31:00] Organize the right teams the right way [36:07] Recommendations for infrastructure and tool stack dependent on company size [40:45] How to identify the highest ROI focus area for PLG efforts [46:28] Anticipating common challenges and building the PLG culture [49:56] Hila’s advice for starting a PLG motion About Hila Qu Hila is a uniquely talented growth leader. Prior to her current role at GitLab, Hila worked at Acorns, a financial technology, and services company that specializes in micro-investing and robo-investing. At Acorns, she founded and developed the growth team into a 20+ member team, drove the customer base from 1M to over 4M, and launched two new product lines. Now at GitLab, she leads their growth product team that has since generated over $1.5M incremental ARR from growth product initiatives & experiments in just the first six months. Needless to say, Hila lives every day in the world of growth, retention, analytics, and products (some nights too). Link GitLab Profile Hila’s Linkedin

Torben Schulz is the founder and COO of Rows, a platform that allows users to create applications using only spreadsheet skills. Of course, not everyone can code, but everyone knows how to use a spreadsheet. From that idea, Rows was made. Its user-friendly interface as a web app makes it easier for people to automate data, create reports, enrich spreadsheets, and other functions. It is a server-based spreadsheet with integrations and web requests. Their mission at Rows is to make things efficient for the user to become more productive. Torben tells how this upgrade from existing spreadsheet software earned them 30,000 users in less than eight months. Show Notes [00:40] An upgraded spreadsheet for the business-minded [04:30] A horizontal productivity tool in contrast with its vertical counterpart [09:35] Use cases: should you tackle things one at a time or all at once? [15:33] Looking through the selection stage of the main use case and double down on reporting [21:02] Improving virality to ensure user retention by revolving user experience around sharing [27:46] The people behind Rows who make the decisions and what to do next [34:39] Looking at user growth instead of monetization to focus on the right initiatives [37:01] Keep the resilience and discipline until you hit gold About Torben Schulz Torben Schulz is the founder and COO of Rows, a platform that allows users to create applications using only spreadsheet skills. He is a former management consultant, and being a solid spreadsheet user led him to build Rows. Links Rows Profile Torben’s LinkedIn

Elena Verna is the interim head of growth at Amplitude. This digital optimization system enables organizations to see and predict which combination of features and actions translates to business outcomes. Amplitude is the brain behind more than 45,000 digital products at over 1,000 enterprise customers and 23 of the Fortune 100, helping them innovate faster and smarter by answering the strategic question: “How do our digital products drive our business?” Discover how to apply the product-led framework to your career growth with Elena’s unique perspectives and insights. Show Notes [01:09] A quest to make an impact and how to make linear growth into an exponential curve [08:08] How listeners can replicate the framework to grow their careers [11:37] Select the winners by experiencing a lot of failures [13:53] When is it time to change one’s career path? [16:47] Implementation of growth principles: how to acquire, retain, and monetize [24:29] Focus on creating frameworks to solve problems instead of coming up with pointed solutions [32:07] The problem is that we’re afraid to actually publish solutions [36:01] Relevant topics that are worth communicating about [39:09] Where does Elena get all her ideas, food for thought, and concepts? About Elena Verna Elena Verna is the interim head of growth at Amplitude. Elena is a well-known legend in growth communities. She has co-created some of the most successful growth stories in the last decade, including Miro, Mongo DB, and Survey Monkey, and helped dozens of companies as an advisor, interim CMO, and head of growth. Links Amplitude Profile Elena’s LinkedIn Elena’s Twitter

Esben Friis-Jensen is the Co-founder and Chief Growth Officer at Userflow, a no-code builder for in-app onboarding and surveys that allows SaaS businesses to be more product-led. Userflow is 100% bootstrapped, and with just 3 people they have achieved 400+ customers and a 7-figure ARR (annual recurring revenue). Let's learn how they have been able to do this by having a product-led growth approach that focuses on the UI/UX of their product as well as building the strongest product possible. Show Notes [2:59] Do they just need a growth person, and how did the whole idea start? [5:35] Product-Led Growth facilitates the retention of direct customer feedback [8:13] What are the first big initial steps that he took to scale up his business? [11:43] You need to have a lot of integrity and certainty in what you’re doing.You need to believe in the product that you’re selling [14:15] How does he differentiate SEM from SEO? [17:12] What’s the next big step that he took to 5x the business? [21:12] Esben walks us through how he refines value propositions [33:26] The more open your messaging is, the more different kinds of users you will have [42:44] How does his company maintain customer focus? [50:12] Esben’s deliberate game plan for his business About Esben Friis-Jensen Esben Friis-Jensen is the co-founder of Userflow, a no-code platform for building onboarding guides and product tours.Before working on Userflow, he co-founded an application security platform called Cobalt. Additionally, he has a background as an Accenture consultant with more than three years of experience in test and deployment management of global IT implementations. Links Userflow Cobalt Monday Profile Esben’s LinkedIn

Andy Mowat, CEO of Gated, is an expert in building sales and marketing engines for world-beating companies. Gated works with existing email setups, making it fast, simple, and effective to use. It also reduces inbox volume by an average of 43%, making your inbox more productive and peaceful. What’s even more exciting is that their teams are rooted in wellness and clear communication, which promotes the company’s overall healthy growth and success. Gated recently experienced a 30% month over month user growth, and Andy will explain the steps that led to this success. Show Notes [1:32] His goal is to help reduce the noise of emails. [2:19] What are some of the first things that he did to build the user engine for his company? [5:19] Social proof becomes one of the easiest ways to short-circuit any mental barriers. [7:26] How does he monitor things in his business? [11:26] How did he build this 30% month over month user growth engine? [18:30] Start talking and listening to people. [32:58] Understanding users' criteria is beneficial. [34:00] Customize your charity by allowing domains and allowing donations. [36:41] A recap of the top 5 things that he did to achieve 30% MOM About Andy Mowat Outside of emails, user engines, and such, Andy Mowat is an advisor to growing SaaS companies. His collection of Keanu gifs will completely shock you, not to mention his love for the outdoors and adventures. Andy is not only a team player but also a family man. He is loved by many, especially by his colleagues, who can vouch for his outstanding performance in his areas of expertise. Link Gated Profile Andy’s LinkedIn

Daryna Kulya, Co-founder of OpenPhone, is with us today. She enjoys serving consumers with the best customer experience by creating products that suit their needs. OpenPhone is an app built for teams and individuals so they can level up and use their phones for business anywhere. It’s everything that you and your team need in a phone system! Daryna gives us an overview of how they were able to come up with this unique vision and how they skyrocketed from 0 to 1000 customers. Are you on the lookout for a business phone? If so, then catch her on the show and stay tuned for more. Show Notes [4:47] They want to be a part of an environment that is a lot more inspiring and that allows them to make progress. [5:50] The reason why they joined Velocity [6:47] Why did they initially give their product for free? [9:42] People should be getting value out of the product, so see if that’s true [12:54] They always knew that OpenPhone would ultimately end up being a product that starts with one person in the company and then scales to the whole team [19:26] One of the most fundamental lessons learned was that a lot of times you overcomplicate things unnecessarily. [23:17] Daryna shares some of the biggest milestones that they have achieved throughout the years [27:08] How were they able to build a team and what did that journey look like? [34:27] Biggest leadership mistakes and lessons learned from the presence of scale [35:57 Daryna’s advice on delegation, building a business, and scaling it up About Daryna Kulya Daryna Kulya is the COO and co-founder of OpenPhone. She was previously a product manager at Vidyard, where she helped to establish and grow Vidyard GoVideo (ViewedIt). She also worked at Deloitte's Digital Innovation Lab, and helped them with their prototypes and innovations. Back in 2014, she established Product Hunt Toronto, one of the city's largest product events and the world's first Product Hunt community-run meeting. But what’s more interesting is Daryna is adventurous. She loves hiking trails in her free time. Link OpenPhone Profile Daryna’s LinkedIn

Ian Robertson is an innovative thought leader with undeniable skills in business strategy, employee development, software management, and product-led growth. He is currently the head of Product-Led Growth at Boomi and has spearheaded its transition from Sales-Led to Product-Led. Ian has proven himself to be a highly skilled and dedicated leader who always strives to bring out the best in his colleagues and the company. Today he’ll be sharing the big steps that Boomi had to implement during their sprint to achieve product-led growth. You’ll learn so much as we talked about, pricing strategies, operational efficiencies and customer satisfaction. Catch him in this episode and stay tuned for more. Show Notes [1:18] What are the big steps that he had to take to be able to achieve product-led growth? [2:28] Boomi is the way to connect various endpoints in your digital ecosystem to create better business outcomes. [7:28] What did they cover during the two-week sprint? [16:12] When they started the sprint for PLG, was the pricing iteration in the works? [28:09] If you bother to sign up for a trial, you should have a good trial experience. [30:00] They can now use Boomi for all use cases, not just large use cases, and that allows them to win more deals to reduce the operational debt of having multiple integration platforms and sell more services. [31:34] We need to align the objectives of the team. About Ian Ian has directly led Boomi in terms of acquisition, operations, and automation of teams. He also established a global program management team to support the transition into the enterprise and other multi-organizational initiatives.Ian excels at all tasks and work assigned to him, and he strives to produce the highest quality work possible. He is not afraid of challenges and approaches each problem with new and creative solutions. Link Boomi Profile Ian’s LinkedIn

Kevin Tate is the Chief Revenue Officer at Clearbit. His expertise lies in strategic marketing, specifically in eCommerce, enterprise SaaS, social media, digital marketing and the like. He has over 24 years of experience in the field and has led several go-to-market software professional services and hardware-enabled SaaS companies. In this talk, he explains how Clearbit boosted their product-led to a 5x pipeline as well as how the company creates a seamless experience for their corresponding prospects. There's a lot to dig into this episode. Tune in to find out. Show Notes [0:36] What brought Kevin to Clearbit? [1:56] Some of the big steps that he took in order to get to where he’s at [4:12] Kevin talks about MEL’s (marketing engages leads). [8:24] Creating the weekly visitor report [11:06] What type of problem space do they want to help companies explore with these tools? [18:41] What metric do they use to reach out to people? [28:56]. How to further accelerate your pipeline growth? [31:19] Try to make your tools as accessible, available, and convenient as possible. [32:07] How can you identify the best person for your ICP and prioritize your best accounts better? [34:07] The importance of having a portable segmentation approach [36:28] Kevin’s recommendations in nailing the company’s segmentation process About Kevin Kevin Tate is a charismatic leader who likes to work swiftly to adhere to the vision, mission, and goals of his company. With over 24 years of experience, Kevin is well-seasoned to help people fully succeed when they deep dive into the market. He is currently the Chief Revenue Officer of Clearbit, an investor, mentor, and business tycoon at heart. Links Clearbit Profile Kevin’s LinkedIn

Ognjen Bošković is Growth Lead at CXL, one of the strongest communities in the growth and marketing. He's also the founder of Executors, a community of growth experts driving real growth. In this interview, we will reveal why growth loops are the new funnels and how the CXL has become one of the strongest players in our field, relying on content marketing. Show Notes [2:45] How did your career lead you to CXL? [7:53] From his experience, how does he balance his time and resources between content creation and content distribution? [13:39] Experimentation is key in figuring out what type of content are you looking for [14:10] Consistent output is the secret to growth metric [17:48] Product-led companies sometimes hesitate to invest in investing a lot into content marketing due to the perception that the ROI is insecure and it takes a while [21:49] Focus on building the growth model and understanding how things will grow. [23:33] The effect of doing proper content marketing is building one of the most secure modes you can build. [27:20] Growth loops are what make the company grow fast [29:13] What are some of the super cases that excite him about growth loops? [33:13] Advice on how people who are new to growth loops should approach growth loops? How can product-led companies manifest growth loops into their daily lives? [34:15] Look for elements in your product that bring the most value to your users [38:51] How is the growth loop connected with the customer life cycle? About Ognjen Ognjen is the founder of Executors, a community for 5% of the growth experts that do the 95% of the work. He's obsessed with growth models and loops. He's been responsible for growth at agencies, SaaS and education businesses. The mantra he follows is to do good work, document it and then distribute lessons learned along the way. Links ExecutorsCXL Profile Ognjen’s LinkedIn

Mark Roberge is a leader in the sales world. He is currently co-founder of Stage 2 Capital, the first venture capital firm run and backed by over 300 GTM executives. He is also a Senior Lecturer at Harvard Business School. Prior to these roles, Mark served as founding CRO at HubSpot from $0 to IPO. He is author of best seller “The Sales Acceleration Formula” which became a guideline for start-up companies in growing their revenue and building a winning sales team. He’s in the show to introduce to us his playbook which revolves around Product Led Growth for B2B startups. Get ready to learn some insightful lessons from this renowned industry expert. Show Notes [0:44] On creating a playbook for his PLG startup [3:32] The best of class teams have to set up a cross-functional team of marketing plus product and put it under the product [8:44] How category creation has become such an important part of entrepreneurship [12:27] PLG tends to focus the organization on usage first as opposed to revenues [14:03] The reason why free user attention is the hardest metric [14:49] Pro tip: Find a scalable, cost-effective way to generate users [16:35] Mark talks about the last part of the value metric, monetization [18:42] You don’t start there as a seek funding business doing growth. [19:42] What the best class engineerings do is specialize their engineering teams and product teams by roadmap to improve growth [21:22] Create your growth team to be cross-functional with both product engineering plus marketing capabilities [21:36] Set your company up to be data-driven rapid experimentation, an organization that focuses on the Northstar About Mark Roberge As the SVP of Worldwide Sales and Services for HubSpot, he has led hundreds of his employees on how to apply data technology and inbound selling to every aspect of accelerating sales, including hiring, training, managing, and generating demand. Mark understands the ins and outs of marketing which is also a skill that he loves to share with others. Links Hubspot The Sales Acceleration Formula by Mark Roberge Profile Mark’s LinkedIn

Dale Bertrand is an SEO Strategist, Keynote Speaker, and Business Coach. He has managed marketing programs for Fortune 500 companies and is currently running Fire&Spark. Dale mainly focuses on SEO, content marketing, web analytics, and applying AI strategies to marketing. With over 15 years of experience in developing strategic and tactical marketing campaigns, he’s always on the lookout to deliver quantifiable results to help brands maintain continuous growth in organic sales. Are you ready to start building a top-down SEO strategy? If you are, make sure to stay tuned to today’s episode. Show Notes [1:11] What are the current trends he sees in the SEO world this 2022? [3:10] Dale explains how google uses natural language processing and algorithms to understand our queries [6:06] What is purpose-driven SEO? [7:09] When we’re talking about SEO strategies, the goal at the end of the day is to rank better. [8:50] What purpose-driven SEO is all about is looking at your brand and its standing. [11:28] Google’s AI is tuned to find brands that are resonated with online consumers [14:28] What would he recommend would be the best steps for people to get started in purpose-driven SEO? [20:22] If you are like-minded and you find a purpose behind your SEO, companies will link to you and will be interested in doing a content partnership [21:01] Stop thinking about SEO from the bottom up; SEO is not a technical game anymore. You have to move towards targeting content and authority. About Dan Bertrand Dale began his career working as an engineer. Moving forward, he has developed search marketing strategies for Fortune 500 companies and startups. Throughout his career, Dale has become a great leader and one of the best SEO strategists in the field. Links Fire&Spark ifixit Fire Department Coffee Profile Dale’s LinkedIn Email Address: [email protected]

Alex Haefner is the Head of Product at Envoy, the workplace platform helping companies manage safe hybrid workplaces so employees can connect, collaborate, and thrive. Not long ago, before the pandemic drastically changed our lives, Alex Haefner decided to be a part of the Envoy family, not knowing that work-from-home setups would be the next big thing. In this episode, he shares his experience of running a business amidst all the shifts and changes brought by the pandemic. In today's interview, let's find out how he’s been able to re-align the company’s vision and mission, strengthen its pillars, and manage to shift its focus to the right path. You'll be amazed at how this showrunner handled it. So what are you waiting for? Let's hear his story by clicking on that play button! Show Notes [0:46] Alex’s experience of running a business in a pandemic [4:13] The story of how they built up a bunch of ideas that could potentially build customers and went through trial and error. [7:28] Time to market is one of the things that they prioritized. [8:25] When you’re trying to build a future for your company, you have to go out and talk to people. [12:56] How did the pandemic affect your whole team? [13:33] Aligning the entire company with their new vision and mission [14:17] How did he manage to not lose heart and shift the business focus? [18:55] They spent a lot of time training everyone internally and growing their confidence in moving forward in the right direction. [22:52] You must have grit and be at ease with challenges. Invest time in taking care of yourself and your mental health. About Alex Haefner Alex is a graduate of the University of Michigan. Before Envoy, Alex previously served as a product leader at Yelp, where he led a team of engineers and spearheaded its content teams. In his spare time, he likes to work on personal projects and is continuously seeking general self-improvement. Links Envoy Superforecasting: The Art and Science of Prediction Profile Alex’s LinkedIn Alex’s Twitter

Join us as Wes takes us through what's new at ProductLed: The ProductLed Accelerator. [00:45] ProductLed Accelerator [1:05] Most people resist talking to sales reps yet jump at the chance to use a free product. [3:08] What's new in the ProductLed Accelerator course [5:19] Where will the ProductLed Certification fit? [6:52] Sponsored Ad [8:15] The student journey [10:20] Live workshops [11:00] Advice if you're still on the fence [13:00] Live Session Replay update About Wes Bush Wes is the author of the best selling book: Product-Led Growth: How to Build a Product That Sells Itself and is the Founder and CEO of ProductLed. Links productled.com Profiles Wes' LinkedIn ProductLed's LinkedIn Pierce' LinkedIn

Mona Akmal is the CEO of Falkon AI. She is a product and engineering hotshot whose passion is building solutions to technically challenging problems. She’s in the show today to share data-driven methods such as identifying your product-qualified leads and figuring out what the value of your product is to your end users by using the concept of value metrics. Not sure what your value metrics are? Don’t worry because Mona has got you covered. So product-led folks, be sure to turn your volumes up because this will be a fun episode! Show Notes [1:08] The concept of value metrics which is generally not well understood [3:11] Three most common mistakes that she sees in value metric [6:12] A lot of times, value metrics are used to identify atypical behavior of a certain customer population [8:18] Define value metrics before you even start your user research so that you know which ones are you going to look put for [8:37] Three key parts of figuring out what the value of your product is to your end-users [10:43] What are the correct value metrics for a particular business? [17:55] When it comes to product-led growth for the growth part, how can you make money out of it? [21:29] Usage-based pricing goes hand in hand with a product-led growth [23:06] Accuracy and rigor in defining value metrics are key to all aspects of the business [23:32] Your intuition plus data analysis plus unbiased user research all of them have to play together in harmony to understand your value metrics [23:46] Coming up with value metrics and throwing them in a lockbox does not result in product-led growth. You have to operationalize these value metrics to see the benefits About Mona Akmal In her twenties, Mona decided to migrate to the United States with a degree in Computer Software. She also had her first job in one of the world’s famous software companies, Microsoft. Two decades later, she’s now spearheading Falkon AI with her undeniable wits and talent. Mona is, without a doubt, one of the best Product and Engineering people out there. Link Falkon AI Profile Mona’s LinkedIn Mona’s Email Address: [email protected]

Dan Balcauski, our pricing master, is here to help us understand the value of pricing and compete in the market while generating over-the-top revenues. He delves into the ins and outs of how effective it is to maximize your price to have long-term profitability and move your business forward. So let’s hop on in, explore the depths of pricing models and learn a thing or two from this savvy expert. Show Notes [0:58] How to be competitive while still generating revenues? [2:57] On understanding customer value, psychology and finance aspects [3:13] What do people typically get wrong about pricing, especially in 2022? [4:17] How does he define an effective price? [5:48] How does the entire pricing process work? [8:49] Using the “jobs to be done” framework to understand customer value [12:01] What exactly is packaging from a perspective of a software product? [14:29] Make sure that your offering is clear and the customers understand what might be the best for them [17:00] Have a pricing committee and internal systems for your product [18:21] How often should companies change their pricing? About Dan Balcauski As the B2B SaaS Pricing continues to evolve, so does Dan. Dan is always passionate about helping businesses optimize their pricing models. He’s always a one-call away when you need help in your pricing endeavors. Link: Product Tranquility Profile: Dan’s LinkedIn

Mariam Hakobyan is the Co-Founder and CEO at Softr. She’s an engineer turned entrepreneur and has a pang for technology, product, and design. At Softr, she pioneers in building the right product, listening to customers, and building ecosystems for software enthusiasts. She prioritizes the customer’s needs by simplifying software building so anyone can set up businesses without being intimidated by their tech skills. Today, let’s listen to Mariam as she tells how Softr went from zero to 45,000 users in just a year. Show Notes [0:57] What initially drove her to start Software.io? [1:56] How did she start exploring different ideas for the platform? [6:01] What did she do to get the product into people’s hands? [9:20] On pursuing user growth and monetizing your product [12:20] The passionate software community, the product’s simplicity, and virality got them from zero to 45,000 users [18:33] Mariam talks about empowering the community, creating ecosystems and a place for people to thrive [21:53] The importance of being mindful of anything that you add to the platform [29:04] Understanding what customers value and how much they want to customize? [29:59] Intuition and understanding of the customers on what types of things are they trying to build [38:55] Build a great product where people feel like a magician About Mariam Hakobyan Mariam is a graduate of Yerevan State University. Her colleagues highly respect her as she is passionate about her job and is always one step ahead in providing service to others. She started her engineering career in her early 20s and is now a force to be reckoned with in her field. But most importantly, Mariam is now a loving mother of two. Links Softr.io Airtable Profile Mariam on LinkedIn

Brandon Leibowitz runs and operates SEO Optimizer, a digital company that helps small to medium-sized businesses in getting more online traffic and converting them into clients, sales, leads and more. He has the experience and knowledge to help people build their websites by performing SEO (search engine optimization). In today’s chat, Brandon will discuss how to take advantage of someone else’s R & D, optimizing your search engine and branding your company’s website to keep up with the trends. Show Notes [4:09] Think about branding yourself and building trust with people that are coming to your website [4:30] What are the business lessons that he’s learned throughout the years? [5:50] How exactly does he optimize his SEO? [9:32] The importance of text content [12:14] You have to optimize your website for Google, but you also have to optimize it for people [12:49] How does he exactly bump up his conversion rate? [18:49] Quality backlinks are from relevant websites [19:50] The more significant the website, the more values are they going to pass on [21:18] Key takeaways that he would like to give out to the listeners [21:27] On adding good content to your category pages and the importance of making a good site structure [23:15] To achieve optimization, fix your website and your conversion rates About Brandon Leibowitz After graduating from college with a degree in Business Marketing, he dove headfirst into the business world and landed his first job in Internet Marketing. Now, Brandon is a master in the internet marketing industry. Specifically SEO, Google Adwords, Social Media Marketing, Analytics, and more. His primary goal is to help others learn how to market themselves online and grow their web presence. Links Schema.org SEO Optimizers Profile Brandon Leibowitz’s LinkedIn Brandon Leibowitz's YouTube Brandon Leibowitz's Instagram Brandon Leibowitz's Facebook Brandon Leibowitz's Twitter Brandon Leibowitz's Buzzsprout

Ken Babcock, Co-Founder of Tango and Zachary Dewitt of Wing Venture Capital, is in the show today to give us the nit and grit on how their company achieved 10,000 sign-ups in just less than two weeks. These business connoisseurs will also guide us through how we should target the right buyers and celebrate our end-users success—ensuring that there's connectivity between what you're building and what your customers need. They will also reveal the story behind Tango and how it evolved throughout its first initial launch. Grasp as much knowledge as you can by listening to these two geniuses. Show Notes [2:12] Tango helps create a flexible documentation tool that allows you to generate documentation for your workflow. And alleviate your maintenance burden. [7:13] On optimizing the right go-to-market [9:23] What other tools is Tango replacing, and what do you need to do for the documentation you are creating? [15:40] The importance of setting up suitable measurement gates and understanding when to know how things are successful [16:31] How does the operation cadence work? [18:18] Being data-driven is important and complementing that with a customer focus [23:00] Why is it essential to be time-bound? [23:47] Honing your most active users in the pilot is key [24:47]On Finding different company sizes and types to understand your customer and your persona [34:49] Sales vs. Product led is different in terms of messaging [36:12] There's a different approach to targeting buyers and users [39:27] What does it take to have your first successful launch? [45:55] Your end-users success will eventually become your success About Ken and Zach Ken is the CEO and Co-Founder of Tango. Before diving into the world of Tango, he spent more than four years at one of the world's famous platforms, Uber. After learning the depths of entrepreneurship at Atomic VC, he teamed up with his co-founders and founded Tango in 2020. Zachary "Zach" Dewitt is a partner at Wing Venture Capital. Wing Venture helps founders establish businesses around their ideas. In the company, Zach mainly focuses on enterprise application, technology and product-led growth to propel businesses forward. Links: Wing Venture Capital Tango Product Hunt Profiles: Zach Dewitt Ken Babcock