Season 1 · Episode 11
What To Do When Your Solution Is Actually Creating More Problems
Hanson Grant
October 2, 201717m 16s
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Show Notes
Hanson Grant had built a hit product called Think Board, and what seemed like a world-class customer support team. But when his product started getting terrible reviews on Amazon, he scrambled to figure out what was wrong -- and discovered the problem was hiding in plain sight. Sometimes, the thing you think is solving a problem is actually creating one. In this episode, Grant explains how a disaster for the company forced him to rethink everything.
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