What is Customer Success? And why should you care about it?
Private Equity FunCast · Jim Milbery
March 3, 202042m 1s
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Show Notes
On this episode, Jay Nathan (Founder of Customer Imperative) joins Paul Stansik to share how companies can be more intentional in building intimacy and delivering value to their customers. We talk about how his consulting firm builds customer success teams, how business leaders get this wrong, and the baby-steps that anyone can take to "make the renewal a no-brainer."