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Show Notes
In this episode of the Press One podcast, host Steve Clemonds interviews Anthony Mulizio, co-owner of Preferred Electric. They discuss Anthony's journey from working in the field to managing the business, emphasizing the importance of customer experience, adaptability, and employee empowerment. Anthony shares insights on overcoming challenges during the pandemic and the significance of brand loyalty in securing new projects. The conversation concludes with the weekly "Circle Back" question as well as his one go-to food item and if he likes pineapple on pizza.
Steve also discusses his recent family trip to central Illinois, celebrates friends' milestone birthdays, and dives into the importance of customer service in the age of AI. He highlights a recent Harvard Business Review article on improving customer service with AI, emphasizing the need for personalization and the alarming percentage of organizations not yet utilizing AI. The conversation then shifts to Zoom's challenges in maintaining a frictionless customer experience as they expand their services.