44: Order a Steak and Get a Piece of Rat
Working in retail and in customer facing roles comes with its own set of challenges. We dive into coping mechanisms, closing a sale and identifying when you're being worked over, Apple's Genius Training manual and the effectiveness of tipping.
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Show Notes
With Vic Hudson and John Chidgey.
Related Links:
- Gizmodo: Apples Secret Employee Training Manual
- Banning Tipping At My Restaurant
- Tipping (PDF)
- Does Tipping Improve Customer Service?
- Dick Smith Electronics
- Stephen Covey: Habit 1
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