Episode 296 – J.D. Power 2025: Succession, Satisfaction, and the Future of Human Advice with Mike Foy
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Show Notes
Mike Foy, Managing Director and Head of Wealth Intelligence at J.D. Power, shares insights from the 2025 U.S. Financial Advisor Satisfaction Study. The research highlights a critical industry crossroads: investor demand for professional advice continues to rise, even as many seasoned advisors near retirement. Foy discusses the urgent need to attract younger and more diverse talent, build stronger mentoring and team models, and leverage technology—particularly AI—to improve efficiency and client service.
He also explores where firms are falling short in supporting advisors, from underwhelming social media resources to inconsistent succession planning. Drawing on J.D. Power’s data, Foy underscores that while technology won’t replace human advice, it will redefine how advisors deliver it—empowering firms that invest wisely to scale more effectively, retain talent, and strengthen client loyalty.
Resources: J.D. Power