Season 13 · Episode 13
Why Patient Experience Is the #1 Untapped Revenue Driver in Eye Care
Power Hour Optometry · Power Practice
April 2, 20251h 2m
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Show Notes
Some patients walk out feeling wowed. Others walk away — and never come back. What's the difference? It's not your prices. It's not your credentials and the experience.
In this eye-opening episode of Power Hour, Eugene Shatsman sits down with Shareef Mahdavi — industry consultant, speaker, and author of Beyond Bedside Manner — to expose one of the most overlooked (yet most profitable) parts of practice growth: the patient experience.