Season 13 · Episode 16
The ROI of Experience: How to Build Loyalty Through Memorable Patient Interactions
Power Hour Optometry · Power Practice
April 24, 20251h 2m
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Show Notes
In this episode of Power Hour, renowned author and customer experience strategist, Dr. Joseph Michelli, joins Eugene Shatsman to explore how practices can craft emotional, memorable, and loyalty-driven experiences that set them apart. With a track record that includes Starbucks, Mercedes-Benz, Ritz-Carlton, and Zappos, Michelli unpacks how optometry practices, no matter the size, can apply the same principles used by global giants to delight patients and strengthen practice growth.