Why does everyone want your 5-star rating?
From airport parking lots to orthopedists, it feels like everyone is asking for five stars these days. But do your reviews even matter?
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Show Notes
The request for five stars — from airport parking lots, orthopedists or even your local liquor store — seems to be filling our inboxes more and more every single day. But do our reviews and ratings even matter?
Host Elahe Izadi chats with feature reporter Ashley Fetters Maloy about review culture, how our feedback can transform businesses big and small, and why our ratings are reshaping our relationship to companies and ourselves. So, if you’ve read this far, make sure to listen to our show then rate and review it wherever you get your podcasts.
Today’s show was produced by Thomas Lu with help from Peter Bresnan and Rennie Svirnovskiy. It was mixed by Sean Carter. And edited by Ted Muldoon with help from Maggie Penman.
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