The Future of Customer Experience with AI | Surbhi Kaul, Juniper Networks
Pitch Cafe Podcast · Vidyangi S. Patil (Vida)
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Show Notes
In today's episode of the Pitch Cafe Podcast, our guest is Surbhi Kaul, VP of Global Customer Experience at Juniper Networks who brings a wealth of knowledge and experience to the table ✨.
During our conversation, Surbhi shared why CX is a top priority at Juniper, highlighting its crucial role in meeting customer expectations and driving business success 🎯. She discusses the decision to double down and bet on CX, showcasing the strategic significance of this approach 💡.
We dive into the different phases of CX, uncovering how it evolves and matures over time ⏳. Surbhi emphasizes the influence of AI on Juniper and its products, revealing how advanced technologies are transforming the customer experience landscape 🤖.
As we explore Surbhi's contributions, we learn about the CX Forum and its operations, gaining valuable insights into this platform 🌐. Surbhi also shares her endeavors to empower women in the product industry, offering advice and inspiration for aspiring professionals 💪👩💼.
Beyond her professional achievements, we take a moment to delve into Surbhi's background and personality, gaining a deeper understanding of the person behind the expertise 🌟. We also touch upon the topic of work-life balance, as Surbhi shares her experiences and perspectives ⚖️.
Join us on the Pitch Cafe Podcast as we engage in an enlightening conversation with Surbhi Kaul, where we unravel the future of customer experience and the transformative impact of AI.