E14 - Technology and Workflow Efficiency: What to look for in your Pharmacy

On this episode of the Pharmacy View podcast, Scott talks with Rachael Runner, national business development manager at Demodeks Meditech. Rachael is a healthcare industry veteran with over 22 years of experience, currently specializing in pharmacy dispensary and robots. Rachael shares key insights from her years in the industry focusing on the importance of customer service and the pharmacist patient relationship. She discusses how technology can be embraced without losing the personal interactions that drive a successful pharmacy. By capitalizing on the resources and wisdom of those she has interacted with through her career, Rachael provides encouragement key tips for those looking to make improvements in their workplace and find success in their personal careers. By keeping your focus on patient health, you will be able to make advancements that benefit everyone. Rachael also dives into some common myths. “Automation is not too expensive, and robots do not replace human beings.” She points out the pharmacist and patient relationship is here to stay. Pharmacies can embrace automation to take care of inefficiencies and free up pharmacists to spend their time focused on more complex problems and better patient interactions. Her team at Meditech helps create an efficient dispensary workflow and streamline dispensary operations. By listening carefully to each business she discusses how they are able to identify pain points and design specific solutions to improve workflow. Rachael and Scott wrap up by taking a look into the future and what she expects to change and advance in the years ahead. Links for Rachael Runner: Rachael Runner | LinkedIn GuildLink - Powering the better use of medicines Meditech - Demodeks | The Leaders In Pharmacy Automation Systems