CHRO Alignment Series: Boardroom Synergy, Featuring Mastercard
People and Strategy · SHRM
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Show Notes
This episode is part of the November CHRO alignment series, where we talk to leaders about the executive connection. Today, former Mastercard chief people officer Michael Fraccaro reveals what makes a strong relationship between a CHRO and the board. Drawing on his years leading through transformation, Fraccaro shares how trust, openness, and regular dialogue help the board understand what’s really happening inside the organization. Plus, a trivia segment on business trends regarding the CHRO-board relationship. Fraccaro reflects on lessons from his time at Mastercard — from navigating generational shifts and AI adoption to embedding decency into leadership — and why the CHRO’s role with the board is as much about listening and learning as it is about advising.
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Related article: The CHRO & the Board: https://www.shrm.org/executive-network/insights/people-strategy/chro-board-expanding-seat-of-influence
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The Evolving Role of the CHRO in the Boardroom report mentioned: https://www.conference-board.org/publications/the-evolving-role-of-the-CHRO-in-the-boardroom
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