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Show Notes
Peggy talks all about customer service, citing a new report that digs into customer care among some of the leading U.S. wireless companies. She says the big takeaway from the report is that the carriers are doing something that can actually be applied to nearly every vertical market.
She also discusses:
- The importance of going back to the basics and treating others like we would like to be treated.
- The role of automation in customer service.
- How to balance fast response time and personalized customer care.
(2/28/23 - 811)
IoT, Internet of Things, Peggy Smedley, artificial intelligence, machine learning, big data, digital transformation, cybersecurity, blockchain, 5G, cloud, sustainability, future of work, podcast
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