Lee Zuckett on the Customer Care Framework
Lee Zuckett from Microsoft talks about the Microsoft Customer Care Framework, which helps companies create valuable customer relationships by improving the customer experience across all interaction channels -phone, e-mail, chat, and web-bringing...
.NET Rocks! · Carl Franklin
March 3, 200948m 11s
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Show Notes
Lee Zuckett from Microsoft talks about the Microsoft Customer Care Framework, which helps companies create valuable customer relationships by improving the customer experience across all interaction channels -phone, e-mail, chat, and web-bringing together disparate information from different applications into one view, without having to re-enter the same information.
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