Resolving Conflict with Optimal Outcomes

Do you avoid resolving conflict in negotiations? Do you avoid any and all conflict in general? This is a common tendency and human nature for most, but not what you want to embrace to be a successful negotiator. In this episode of Negotiations Ninja, Dr. Jennifer Goldman-Wetzler shares some of her conflict resolution strategies that you can use to become aware of and change your own behaviors. Don't miss her expertise and insight into resolving conflict.

Dr. Jennifer Goldman-Wetlzer is the founder and CEO of the Alignment Strategies group. She holds a Ph.D. in Organizational Psychology from Columbia University—and is now a professor at the same university. She specializes in helping individuals and organizations find freedom from challenging conflict. She recently penned the book: Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in Life.

Outline of This Episode

• [0:34] Introducing Dr. Jennifer Goldman-Wetzler
• [2:36] The relationship between conflict and negotiation
• [3:38] The #1 mistake people make when faced with conflict
• [5:25] Why do negotiators—and people in general—avoid conflict?
• [8:01] How your family of origin impacts your behavior
• [12:00] 8 Practices to use when you find yourself in conflict
• [22:51] Tactical advice on resolving conflict in the workplace
• [25:33] Sometimes conflict resolution is ended counter-culture behavior
• [27:13] Resolving conflict using Jennifer's method isn't for the faint of heart

Resources & People Mentioned

• TEDx Talk on Optimal Outcomes
• Book: Optimal Outcomes
• Optimal Outcomes Assessment
• OptimalOutcomesBook.com

Connect with Dr. Jennifer Goldman-Wetzler

• Jennifer's Website
• Connect on LinkedIn
• Follow on Twitter
• Alignment Strategies Group

Connect With Mark

• Follow Negotiations Ninja on Twitter: @NegotiationPod
• Connect with Mark on LinkedIn
• Follow Negotiations Ninja on LinkedIn
• Connect on Instagram: @NegotiationPod

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