Season 1 · Episode 121
Damage Control - When You Screw up A Customer Order
August 18, 202127m 17s
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Show Notes
How often do you screw up a customer order? For us, it's about 2 times per week. I used to dread these moments. I felt like I was a failure, and it always seemed like I lost ground with my client. The reality is that mistakes are going to happen. How we respond though can make a huge difference. In this podcast, I talk about how I've been experimenting with a new damage control response that is turning those "moments of misery" into "moments of magic." Maybe making mistakes isn't so bad after all?...