A quick tool for systems success
In this episode, Fiona shares a tactic for evaluating and improving business systems by mapping out the customer journey and identifying areas where there may be bottlenecks or a lack of resources. Fiona provides a step-by-step guide for drawing out the customer journey map and offers suggestions for addressing system issues. Tune in!
My Daily Business Podcast · Fiona Killackey
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Show Notes
In this episode, Fiona shares a tactic for evaluating and improving business systems by mapping out the customer journey and identifying areas where there may be bottlenecks or a lack of resources. Fiona provides a step-by-step guide for drawing out the customer journey map and offers suggestions for addressing system issues. Tune in!
You'll Learn How To:
- Rebranding and the tedious admin work that goes with it
- Customer journey map and the buyer cycle
- Mapping out the customer journey on paper
- Identifying bottlenecks and drop-offs in the customer journey
- Finding solutions to fix the system
- Examples of systems that need fixing
- Importance of figuring out what is wrong with the system.
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