Multi-Family Grit

In this episode of Multi-Family Grit, host Kerri Davis, founder and CEO of Fortress OS, interviews DeAnna Moore, President at Elmington Property Management. They explore the people experience in property management, emphasizing customer experience and service excellence for clients, residents, and team members. DeAnna shares her insights on creating a positive environment and delivering outstanding service in the property management industry. More About Our Guest: DeAnna, the President of Elmington Property Management, brings a 25-year career and an innovative, results-driven approach to real estate leadership. A Texas native and Texas Tech alumna based in Nashville, she is a devoted University of Texas Longhorns fan. DeAnna, recognized for leading portfolios exceeding $3 billion, excels in new business development and building trusting client relationships. Her transformative leadership highlights a commitment to revenue growth and enhanced customer experiences. Notably, she implemented a customer-centric sales model, centralized sales organization, and Sales Excellence BI dashboard. DeAnna’s goal at Elmington is clear—improving multifamily real estate efficiency while championing equity and value for employees and clients. With a unique blend of expertise, she is set to lead Elmington into a new era of prosperity and innovation.

In this episode of Multi-Family Grit, host Kerri Davis, founder and CEO of Fortress OS, sits down with Stephanie Lehman, Executive Vice President of Asset Management at Elmington. They delve into the struggles of staffing in property management, discussing the difficulties of hiring good people, training, promotion, and the ongoing challenges in the industry. More About Our Guest: Stephanie Lehman is the Executive Vice President of Asset Management overseeing Multifamily Affordable, Build to Rent and Senior Living assets for Elmington. In this role, she manages the operations of Elmington’s 45 active assets, made up of stabilized assets and properties in lease up. Stephanie is heavily involved with the design development of all new developments, working with architects on every aspect of the development. Prior to joining Elmington, Stephanie was an Asset Manager at Covenant Capital Group in Nashville, Tennessee, for 9 years. There she handled a large portfolio of multifamily assets with an investment value exceeding $240 million and specialized in value-add renovations and design and operations.

In this inaugural episode of Multi-Family Grit, host Kerri Davis, founder and CEO of Fortress OS, is joined by her colleague of over 8 years, William Durham. They discuss the inspiration behind the podcast and the journey of its creation. William interviews Kerri about her vision, challenges, and goals for the series. Tune in for an engaging introduction to what Multi-Family Grit is all about!More About Our Host: Kerri Davis is the Founder & CEO of Fortress, a revolutionary software company shaping the future of property management. In her prior role as President of Elmington’s property management division, she was dissatisfied with the current PropTech offerings in the market and set out to build a better platform for all users. Today, the company has Walker & Dunlop as an investor and 50,000+ units on the platform. Fortress started as an internal tool and is now actively onboarding clients across the country. Kerri earned an accounting degree from the University of Central Arkansas and received her Juris Doctorate from Case Western Reserve University. After graduating, Kerri worked in Baghdad as a business manager for a Department of State contractor and in accounting before joining Elmington Property Management, where she ultimately became a partner and owner, roles she still holds today.

A podcast featuring the untold stories and expert insights, the pros and cons, the celebrations and struggles, of the multi-family property management industry. This show's mission is to share the experiences of our industry leaders by taking a deep dive into this dynamic field.