Episode 22
Ep. 22 | The True Cost of Technology: Has Multifamily Lost Its Human Touch?
May 8, 20251h 2m
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Show Notes
In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Ben Nollola, Vice President of Operations at Gables Residential, for a deep dive into leadership evolution, operational excellence, and the future of multifamily management. Listen in to hear Ben:
- Share his inspiring story of how a life-altering decision at 18 led him from a music scholarship to a nearly three-decade career in property management,
- Explain why the rapid adoption of technology has increased business sophistication but weakened on-site teams’ fundamental operational knowledge
- Discuss how Gables is preserving a "Rolls Royce" experience through mentorship, subject matter expertise, and a human-first approach in an increasingly automated industry.
Topics
technologyproperty managementmulti-familysoftware