Episode 269
Episode 269: No Customer Referrals: Here’s Why and How to Correct
Mortgage Manager Playbook · Pat Sherlock
September 23, 202429m 16s
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Show Notes
Mike Seminari, Director of Customer Experience, STRATMOR Group. Highlights include: why you are not getting referrals; “liking” and testimonials are not enough; delighting is delivering the unexpected; 7 keys to customer experience success and 90% of finding a LO is their personal network. Mike has been in the industry for over 25 years.