Episode 244
Episode 244: Top Three Strategies to Get More Referrals
Mortgage Manager Playbook · Pat Sherlock
January 15, 202425m 36s
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Show Notes
Michael Seminari, Director of Customer Experience at STRATMOR Group. Highlights include: takes more to have customers “love” you; what drives repeat business referrals; pulse point interactions; asking “unmasked” questions and how does Gen Z want to be handled during the process. Michael has 25 years of B2C and B2B Enterprise sales, customer experience, product management and account management in the FinTech and Mortgage Industries.