Money Box Live: The Art of a Complaint
If you need to complain, how should you do it? Callers and experts share their top tips.
Money Box · BBC Radio 4
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Show Notes
In the UK, millions of people go without the refunds, the replacements and resolutions they're entitled to - because they don’t know how to complain. In this podcast, we talk about the art of the complaint. What are your rights and how can you enforce them?
The experts on the panel are Lisa Webb, senior lawyer at the consumer rights company Which?, and Helen Dewdney, a consumer champion.
Presenter: Felicity Hannah Producer: Amber Mehmood Editor: Elisabeth Mahy