How to complain and get results
Adam Shaw, guests and listeners discuss the art of complaining effectively.
Money Box · BBC Radio 4
June 2, 202128m 55s
Audio is streamed directly from the publisher (open.live.bbc.co.uk) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
What are you rights when making a complaint? How do you make sure you escalate your grievance to the right person? What difference can social media make in getting your grumble seen and sorted?
Adam Shaw is joined by Martyn James from Resolver, a free, independent issue resolution service. and Alicia Alinia , Managing Director, Consumer Legal Services at the law firm, Slater & Gordon.
Producer Smita Patel Editor Alex Lewis