Episode 167
MM168 จะสร้างองค์กรที่เป็น Customer - Centric ได้ยังไง
November 12, 201919m 23s
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Show Notes
1. Operationalise customer empathy
2. Hire for customer orientation
3. Democratize customer insights
4. Facilitate direct interaction with customers
5. Link employee culture to customer outcomes
6. Tie compensation to the customer