Gaining Insight into Post-Pandemic Patient Sentiment and Patient Engagement

In this episode of the MGMA Insights podcast, we're joined by Sheila Dreyer Van Buskirk, vice president, research and insights at Synchrony, and Taylor Trowbridge, account director at Chadwick Martin Bailey. They’re here today to talk about patient sentiment since the pandemic began and explore how the industry’s future will be shaped by consumer perspectives. Thanks to CareCredit and to CCSP for sponsoring this week’s show. CareCredit, a leading healthcare credit card, helps improve the patient financial experience and health system financial performance by making it easier for patients to pay their copay, coinsurance, deductible or care not covered by insurance over time and often with promotional financing. Visit www.carecredit.com/mgma to learn more or get started today. With packages starting at only $35, and the ability to scale as little or as much as needed, CCSP is ready to learn how you measure success and build a custom solution to meet it. Learn more at https://www.callcenter-salespro.com/. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected], or find me on Twitter at https://twitter.com/MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams. Stay safe and thanks for listening.

Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.