Developing Strategies and Protocols to Optimize Patient Care and Satisfaction

Epidemiology has taken center stage this year in the healthcare arena due to the global pandemic caused by COVID-19. In this episode of the MGMA Insights podcast, we’re joined by David Gutierrez, a practice administrator with Alamo Osteopathic. David brings a unique perspective to medical practice operations due to his background in epidemiology, his experience in stem cell biology, and his research into the future of workspace and how the digital age impacts job performance and organizational culture. Thanks to Jackson Physician Search and to CareCredit for sponsoring this week’s show. Find out how JPS can help you reach the doctors you want to hire at jacksonphysiciansearch.com/clients. And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. Also, you can earn CEU credits and gain insights at the upcoming free webinar, "Improving Patient Satisfaction and Boosting Collections Through Cost of Care Conversations at the Point of Care" mgma.com/events/improving-patient-satisfaction-and-boosting-collec If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at [email protected], or find me on Twitter at twitter.com/MGMADaniel MGMA Insights is presented by Decklan McGee, Rob Ketcham and I’m Daniel Williams. Stay safe and thanks for listening.

Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.