
236: Supporting Your Customers
Customer support is hard to do right, and app support is even harder. How do you get your users to contact you with proper information before they give you that 1 star review. We discuss our journey into improving our support system in our mobile apps.
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Show Notes
Customer support is hard to do right, and app support is even harder. How do you get your users to contact you with proper information before they give you that 1 star review. We discuss our journey into improving our support system in our mobile apps.
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- Music : Amethyst Seer - Citrine by Adventureface
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Machine transcription available on http://mergeconflict.fm