PLAY PODCASTS
Customer Says, "I Will Shut Down Your Merchant For Cash Discounting!"

Customer Says, "I Will Shut Down Your Merchant For Cash Discounting!"

The agent’s question today involves a big account…

Merchant Sales Podcast

June 23, 202112m 21s

Audio is streamed directly from the publisher (feeds.soundcloud.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.

Show Notes

The agent’s question today involves a big account - a 45 location fast food chain doing a few million per month and as many as 200,000 transactions per month. An irate customer felt there was extra tax charged. How do I explain that to satisfy the customer and the merchant?