Season 1 · Episode 4
AARP's Deb Whitman: Scaling empathy
Meet The Leader · World Economic Forum
November 18, 202024m 19s
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Show Notes
This special training program for staff at banks and credit unions didn't just help tackle the multi-billion-dollar problem of financial exploitation. It built motivation and empathy among thousands of front line staffers to help protect seniors' retirement savings.
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