Episode 27
Will AI Chatbots replace first-level customer service people in B2B?
April 5, 202419m 1s
Audio is streamed directly from the publisher (mcdn.podbean.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
This week Andy & Brian talk about:
- Amazon's bigger investment in Anthropic and what it means for the future of eCommerce
- A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future. Plus, Andy shares and example of an interaction he had with Hume...