Episode 26
Who should own the digital customer experience in B2B?
March 29, 202420m 53s
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Show Notes
This week, Andy & Brian talk about:
- Home Depot's $18 billion purchase of roofing distributor SRS Distribution, and how that will impact Home Depot's strategy moving forward.
- Who should own customer experience? Master B2B recently held an executive roundtable in Atlanta and asked this question and the answers were all over the map. The guys discuss where they think customer experience should live in an organization, and why that matters.