Episode 116
IT vs eCommerce: Can't we all just get along?
February 13, 202623m 27s
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Show Notes
Andy and Brian are joined by Andy Goodfellow, SVP and Chief Technology Officer at Zoro, to discuss why there has historically been friction between the IT departments and eCommerce teams at so many companies. Goodfellow shares how Zoro turned this dynamic on its head by aligning everyone on a singular goal - creating value for the end customer. Plus, he gives some great advice about not confusing internal stakeholders with external customers.