Building Customer Experiences that Win with Jeannine D'Addario, Chief Marketing & Communications Officer of Guitar Center
Many brick-and-mortar retailers have struggled to succeed in the 21st century with the rise of e-commerce competitors. But a few marketers have managed to turn their physical retail presence into an asset. One such innovator is Jeannine D’Addario. As CMO & CCO at Guitar Center, Jeannine has overseen an emphasis on Guitar Center locations as places of learning and education. On this episode of Marketing Trends, she tells us how building these customer experiences have helped Guitar Center succeed.
Audio is streamed directly from the publisher (afp-671184-injected.calisto.simplecastaudio.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Many brick-and-mortar retailers have struggled to succeed in the 21st century with the rise of e-commerce competitors. But a few marketers have managed to turn their physical retail presence into an asset, rather than a liability.
One such innovator is Jeannine D’Addario. As Chief Marketing and Communications Officer at Guitar Center, Jeannine has overseen an increased emphasis on Guitar Center locations as places of learning and education. On this episode of Marketing Trends, she tells us how building these customer experiences have helped Guitar Center succeed in the marketplace.
Links:
Full Links, Quotes, & Notes: http://bit.ly/2Yy1Qw9
Jeannine’s LinkedIn: linkedin.com/in/jeannine-davis-d-addario-6789437/
Jeannine’s Twitter: twitter.com/jdaddario
Guitar Center Website: guitarcenter.com/
3 Key Takeaways:
- Physical retail succeeds when it is an experience, not just a place to shop.
- Education is a great way to bring people into the pipeline and begin the customer journey.
- Brand consistency is crucial. You have to know your values and make your retail strategy an extension of them.
---
Marketing Trends is brought to you by our friends at Salesforce Pardot, B2B marketing automation on the world’s #1 CRM. Are you ready to take your B2B marketing to new heights? With Pardot, marketers can find and nurture leads, close more deals, and maximize ROI. Learn more by heading to www.pardot.com/podcast.
To learn more or subscribe to our weekly newsletter, visit MarketingTrends.com.
----
Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.