Episode 176
Customer Experience 101: A Talk with Jonathan Shroyer
Marketing Growth Podcast · Shane Barker
December 28, 202118m 17s
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Show Notes
Welcome to the second episode of my podcast, where we discuss all things customer experience with Jonathan Shroyer, CEO and Co-Founder of Officium Labs.
On this episode, Jonathan enlightens us about:
- The basics of customer experience.
- How you can treat the customer right.
- How Officium Labs shifted customer service from a cost center to a profit center.
- How to evaluate the ROI of customer experience.
- How the customer experience industry evolved during and after the COVID-19 pandemic and tips to keep serving your customers right all through it.
Tune in to the podcast now to find out more about customer experience!
Topics
cxcustomer experienceMarketingsuccessexpertscovid-19user experience