Resilience for Operations Managers: Helping Teams Push Through Tough Times and Sustain Performance with Rick Ezell #35
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Show Notes
Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor's monthly newsletter.
Now, let's jump in!
00:00 – Introduction 00:29 – We're all wound up and need to unpack
01:33 – Rick Ezell; a workplace Chaplain
02:19 – The "boss's role"
02:46 – Unpacking vs. Venting
03:35 - Work, Personal, and Relational issues
04:25 – The Paradox
05:25 – The impact of time, expertise, and geography
06:11 – The proven need to talk, be reassured, and reminded
08:55 – Listening for the trends
09:30 – Advice for leaders without the luxury of an onsite Chaplaincy service
11:14 – The rules and value of a "listening session"
12:53 – % of conversations at work tend to be about personal and relationships
15:12 – Anecdotal evidence for leader's job requirements rarely recognized nor assessed
18:00 – The peril of ignoring the non-work-related issues
19:21 – The value of transparency and empathy
21:11 – Healthier people make better employee
24:40 – A manager's role in partnering with others
26:29 – A renewing of the mind
27:25 – A culture of care and desire for a resource
28:50 – Summary and closure
29:09 – Share your feedback with us
29:43 – End
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Trevor Blondeel: [email protected]
Dave Baker: [email protected]