Episode 337
Using Discretion in Your Collection Tactics: It May Cost You the Customer
Making Chips Podcast for Manufacturing Leaders · Jim Carr, Jason Zenger
November 29, 202229m 0s
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Show Notes
When do you ask customers to pay their invoices? How do you ask your customers to pay their invoice(s)? Collecting on a debt that's owed is an art and a science. You have to be careful so you don't lose a customer. In this episode of MakingChips, we cover a recent frustrating situation I dealt with that should have been handled differently—because they just might lose me as a customer. Don't miss this episode to hear the whole story!
– Jim
Segments- [3:06] What's happening at ZENGERS and Carr Machine & Tool
- [7:12] Using discretion in your collection tactics
- [9:10] Manufacturing news: Indiana leads nation on manufacturing job growth
- [15:37] The reason why we're talking about collection tactics
- [23:58] How we evaluate our collection tactics
- [26:51] Who is handling accounts receivable?