How the Postal Service Prioritizes Customer Care
In this episode, we are joined by Marc McCrery, the Postal Service’s VP of Customer Experience, and Nathan King, Director, Consumer Advocate, to get a behind-the-scenes look at how the Postal Service manages customer care. Join us as we learn more about the different aspects of customer experience, and how leaders across the organization work together to ensure customers are at the center of everything the Postal Service does.
Mailin’ It! - The Official USPS Podcast
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Show Notes
This week on Mailin' It, we are joined by the Postal Service’s VP of Customer Experience, Marc McCrery, and the Director, Consumer Advocate, Nathan King, to learn how we manage customer care here at the Postal Service. Join us as we’ll dive into the different aspects of customer experience and the work that goes into serving the Postal Service’s extensive customer base. We’ll also talk about addressing customer concerns, methods to track consumer satisfaction, ways you can reach the Postal Service, and more!
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