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Is customer service dead?

Is customer service dead?

Lunchtime Live · Newstalk

April 2, 202519m 20s

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Show Notes

Is customer service becoming a dying art?

The over reliance on chatbots and these ‘automated messages’ has a lot of people around the country pulling their hair out.

Bill Walsh is one of those people, and joins Andrea to discuss his experience with Aer Lingus…

Also joining to discuss is Presenter of the Home Show on Newstalk Sinead Ryan, Newstalk’s Tech Correspondent Jess Kelly and more.