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Show Notes
Part 1
Describe an occasion when many people were smiling.
You should say
When it happened
Who you were with
What happened
And explain why many people were smiling.
Describe a good service you received
You should say
What the service is
When you received it
Who you were with
How do you feel about it
Part 2
Do you think people who like to smile or more friendly?
Why do most people smile in photographs?
Do women smile more than men?
Do people smile more when they are younger or older?
What do you think of the relationship between companies and customers?
As a customer, what kinds of services would you expect to receive from a company?
What kinds of jobs involve coping with the public?
Why should companies react quickly when customers have difficulties?