Season 1 · Episode 30
Case Study: Bank Merger. Why did two banks fight over the word "documentation"?
Lori's Learning Journey · Lori Hamilton
July 11, 20233m 5s
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Show Notes
Two banks, one merger, one GIANT fight over the word "documentation." What happens when two great "on paper" organizations with completely different cultures merge? This episode tells the story of a major conflict over a simple word. #casestudy#communication#merger#banking#conflict#lifehacks#miscommunication#wordsmatter#culture