Season 2 · Episode 3
Enhancing Customer Experience Through System-Driven Fulfilment
Logistics Business Conversations · Logistics Business Publishing
July 8, 202433m 23s
Audio is streamed directly from the publisher (sphinx.acast.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Peter MacLeod speaks with Smitha Raphael, Chief Product and Delivery Officer at SnapFulfil. Raphael details four key recommendations for businesses to take today to help improve the customer experience: Don't be afraid of systems and automation; any system should have order accuracy as the main focus; third party logistics operators should provide visibility via data; find new automation that best fits your business. By focusing on the key areas mentioned in this episode, companies can significantly enhance their customer experience, ensuring satisfaction and loyalty through efficient, accurate and responsive fulfilment processes.
Hosted on Acast. See acast.com/privacy for more information.