Savor the Story: F&B That Shapes the Guest Journey ft. Sarah Bisacca

Welcome to this episode of "Live with Sondra" where we explore how to transform everyday moments into extraordinary guest experiences. In this episode, titled "Savor the Story: F&B That Shapes the Guest Journey," Sondra sits down with Sarah Bisacca, Freelance Writer and Global Theme Park Foodie, to discuss how intentional, immersive, and even nostalgic food and beverage offerings can make or break the guest experience.

With bylines in Forbes Travel Guide, Eater Atlanta, and Tasting Table, and having visited every Disney park on Earth, Sarah Bisacca brings a wealth of insight into how attractions—big and small—can use food as a storytelling tool, a guest satisfaction engine, and a loyalty builder.

In this session, Sondra and Sarah explore:

• Nostalgia, Culture & Cravings: Why the best park meals are rooted in personal memories, local culture, and simple, well-executed favorites.
• Authenticity Over Aesthetics: How naming, storytelling, and intentionality separate meaningful F&B from cash-grab concessions.
• Technology with a Human Touch: Where mobile ordering adds convenience—and where it detracts from hospitality.
• Global F&B Trends with Local Takeaways: What attractions can learn from international parks like Dollywood, Shanghai Disney, and Hong Kong Disneyland.
• From One Item to a Signature Experience: How one standout menu item can become a brand-building, revenue-driving guest magnet.

Tune in for a flavorful and insightful conversation on how food fuels memories, guest satisfaction, and repeat visitation.

Connect with Sarah Bisacca: https://www.linkedin.com/in/sarahbisacca/

Connect with Sondra Shannon to learn more about Gatemaster’s role in shaping memorable guest journeys through smart attraction technology: https://www.linkedin.com/in/sondrashannon/

🎤 Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4