Are You Listening? Using Tech to Elevate Guest Feedback in Attractions ft. Jamie Flaherty
Live with Sondra · Sondra Shannon
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Show Notes
Welcome to this episode of "Are You Listening?" where we dive into the fascinating world of listening to guest feedback. Join us for an insightful episode of "Live with Sondra" featuring Jamie Flaherty, VP of Business Development & Marketing at NetServ Applications, as we dive deep into the role of guest feedback, technology, and data in transforming the attractions industry!
In this episode, Jamie discusses:
- The Future of Guest Feedback: How feedback on platforms like Google, Yelp, and Tripadvisor shapes the future of attractions.
- Sentiment Analysis: Turning negative reviews into actionable improvements for better guest experiences.
- Tech Innovations: How tools like geofencing and push notifications can delight guests and enhance operations.
- The Power of Centralized Data: How centralizing systems for ticketing, retail, and F&B boosts operational efficiency and unlocks valuable insights.
- Professional Growth: Jamie’s advice on networking, mentorship, and building a successful career in the attractions industry. Tune in to discover practical tips and the latest trends in the industry from two experts!
Tune in for an exciting session with two industry experts!
Connect with Jamie Flaherty: https://www.linkedin.com/in/jamieflaherty/
Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4