305 - How Emotional Intelligence Transforms Customer Service in the Restaurant Industry with Smokey Mo's BBQ's Craig Haley
Listening With Leaders · Doug Noll
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Show Notes
Your host, Doug Noll, talks with the President of Smokey Mo's BBQ, Craig Haley. Craig shares his journey from studying computer science to leading a barbecue chain, emphasizing his passion for the restaurant industry.
He discusses the importance of teamwork, customer service, and emotional intelligence in creating memorable dining experiences. Craig highlights Smokey Mo's community-oriented approach and commitment to quality. Challenges faced by restaurant managers, especially post-COVID-19, are also addressed. Craig underscores the significance of listening and personalized leadership in the restaurant business.
To learn more about Craig's work, click HERE and HERE.
Think you'd be a great guest on the show? Apply HERE.
Want to learn more about Doug's work? Check out his website at https://dougnoll.com