Sweepr CTO: 'Engagement' and 'containment' critical metrics for digital customer care
Jim Hannon, CTO, Sweepr
Light Reading Podcasts · Phil Harvey
December 15, 202323m 53s
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Show Notes
Sweepr CTO Jim Hannon discusses the evolutionary path of digital customer care and how contextual AI is helping to improve and harden the experience to entice customers to use (and reuse) those digital platforms.
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